What's the fruit on your branch of the tree?

As we begin this 3RD month of the 3RD quarter, it's good to pause & reflect on why we do what we do.

As we've progressed through Language Fluency, Number Fluency and into Cultural Fluency, we move from speaking, to measuring to delivering. Our role as the pioneers in dialog-driven risk discovery, as the publisher of Perspectives from the Stair, is to equip people and the organizations they lead, to achieve greater effectiveness through discovering and resolving the hidden risks in their operations.

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Those who do not seek the eye of the storm risk getting cast into the abyss of irrelevance. Does your branch of the tree of life pose an immediate risk of pitching you head-long into the river? Are you sitting next to magpies?…  
 
Successful entrepreneurs and business leaders from all walks of life will tell you there is really no other answer to a purpose-driven life. We are an indivisible mind-body-spirit.

Attempts to divorce the three produce the same sorry mess that divorce produces in civil life. To paraphrase Joseph Horton, organizations (both non-profit & for-profit) can only be improved if people are humble enough to know they may need to develop some risk discovery and resolution skills.

One of our upcoming titles, The New Scarlet Letter, will be an exploration of just why so many businesses damage their brands (reputation risk) by enabling cascading failures that are so easily fixed.

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PJ Index

In this issue we're premiering the PJ index icons, as promised. On a scale of 1 to 5, how many icons does the following example rank? We've suggested a middle-of-the-road 3. What's your view?

The PJ Index comes from Thomas Sowell's concept of 'perpetual juveniles' that we discussed at length in 19 Days to Business Intimacy, available from STI Press. Advice from mothers everywhere: don't let your company wear PJs at work!
 

3 PJ example
(like 3 Pinocchios)

• German Auto Giant introduces a novel car rental scheme into North America,
• yet retains their German credit card pro­cessor,
• 

so that trivial $2 charges are blocked as sus­pec­ted fraud (based on the overseas origin of the request).
 
You execute the multi-million-dollar strategy right, which is for the most part, invisible to the customer (they don't care how hard it was to handle the logistics of opening offices, GPS tracking & billing software, cars with anti-theft dodads). Then you drop the ball in a customer service #epic­failsnafu because you didn't look at the entire customer experience from the customer's point of view.
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Solutions start here

Complexity may be a necessary aspect of our world, yet timelessly robust solutions are elegantly simple, when viewed at the appropriate level of detail, or as Gene Ballinger says, from the appropriate perspective.

Work with us to start solving situations so they stay solved.
 

Want to know more?

Reach out to us [email, call: +1-847-227-3006] if you're in­ter­ested in more detail. We're easy to talk with and easy to work with.
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