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Hi <<First Name>> !

Welcome to another edition of the Touch Support Community Newsletter!

SPOT ON PRODUCTIVITY
LIVE CHAT


Our team is always up for a challenge! One of our premier partners, LiveChatInc, recently published benchmarks that provide insight into companies across all industries utilizing their platform. For example, did you know that, on average, companies manage to create a positive experience in 87% of the chats they handle?

Here’s our staff stacked up against current customer service trends:

Customer Satisfaction
Global Score: 87%
Touch Support: 97%

Average Handling Time
Global Score: 13m00s
Touch Support: 10m31s

Customer Satisfaction and AHT - powered by LiveChat
 
EMPLOYEE SPOTLIGHT
DANILO B.

In case you missed it, our very own Danilo B. was on a game show called Potjera, which is a Croatian-version of the popular British show, The Chase.

The rules are pretty simple — four players form a team in order to beat “The Chaser”, the quiz genius. In order to win, the team has to answer better and faster than the Chaser. If The Chaser catches up with the team in the Final Chase … the team goes home empty handed. We sat down with Danilo to tell us a bit about the whole experience from his point of view...

INTRODUCING LEARNINGBYTES
YOU ASK. WE ANSWER.

Periodically, we’re going to be posting how-to and educational videos to our YouTube channel.

Ready to dive right in? Follow along with R1Soft’s installation instructions and try out the most affordable backup software featuring continuous data protection.

NOW HIRING
JOIN OUR TALENTED TEAM!
Careers in Touch Support


At Touch Support, you’ll work with a group of fun, intelligent folks that share the common goal of improving productivity through technology.

We’re passionate about delivering great customer service and making sure our employees have the desire to grow along with us on and off the clock.

Even though Touch Support has offices in the United States and Europe, we have multiple ways of connecting with each other to foster community.

Sound good? If so, head on over to the CAREER SECTION on our website to browse
OPEN POSITIONS and learn more.

 

SOFTWARE LICENSING
MADE EASY

Are you a web host looking for an efficient way to install and maintain a suite of popular applications for you and clients?

If so, we have you covered. Did you know Touch Support offers licensing for the industry’s most popular applications, such as ArcticDesk, cPanel, CloudLinux, LiteSpeed and more?

Head on over to http://www.touchsupport.com/software-licensing to learn more and benefit from our 24x7 support, and free installation and configuration services.

Licenses

GET INVOLVED

Calling all critics! Productivity is the key to any great business, especially yours. Our team has been busy forging partnerships with industry leaders and developing business intelligence software to provide you with real-time insights – all to help improve your customer satisfaction.

We’re anxious to know what you think of our ideas and upcoming solutions. If you have 5 minutes to spare, head on over to OUR SURVEY to make your voice heard.

Upon completing the survey, you’ll be entered to win a $50 VISA gift card.

FOLLOW US ON SOCIAL NETWORKS


   

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