What's News....
Digital Disruption is everywhere. It is impossible to go into a café, particularly one in a hipster neighbourhood and see a server or wait staff with a simple pen and paper. No, your customer experience executive, who in the previous life was called a server, or wait staff, will serve you using an iPad mini as if their life depended upon it. Go to the bank and you are likely to be met by a tablet wielding customer experience executive, who in a previous life was called a bank teller.
The café owner now knows who orders what, when, the precision of knowledge is increased substantially. Reliance on scraps of paper is gone, the decision is faster, better and more than anything else, factual.
The pervasiveness of digital and the integration of analytics, mobility, social collaboration and data has no limit. Or are we limiting ourselves by adopting a limited definition that Digital equals SMAC. It is clear to capioIT that for true transformation of the economic order towards digital just focusing on SMAC is significantly underestimating the requirements.
The competitive, behavioural and legislative elements are just as critical as migration to an as a service model and deployment of mobility solutions. Regulation is omnipresent in most markets, be it around information security and location, or the changing dynamic of service provision from the state to the enterprise in the form of increased red tape as governments cry poor.
Clearly people issues are front and centre. Any investment in digital outcomes that underspends on change management is doomed to failure.
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