Thank You NAQC Members!
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Thank you to each and every organization and individual who renewed their NAQC membership or joined as a new member!
Your membership dues allow us to be more flexible as an organization in meeting member needs. We hope NAQC’s work in the past year has contributed to your success, and we look forward to launching great new products and membership benefits this year!
Below is a list of recently completed products from NAQC, including a membership directory that is exclusively available to NAQC members.
NAQC Member Directory: We are pleased to announce the launch of NAQC’s first online member directory. Please visit the membership directory page -www.naquitline.org/directory-for use instructions and access link to the online directory.
You can also view the paper version of the directory by clicking on the links below:
view Word version by Organization* (updated as of September 29, 2010)
view Word version by Last Name * (updated as of September 29, 2010)
Medicaid Toolbox: In July 2010, NAQC published this toolbox to encourage state quitlines, tobacco control programs and Medicaid agencies to increase the level of cessation services available to Medicaid members.
View Medicaid Toolbox
Sustainability Toolbox: In July 2010, NAQC published this toolbox to help quitlines better communicate with the media, policy makers and the public about the importance of their work.
View Sustainability Toolbox
Policy Playbook: In August 2010, the Policy Playbook was updated with new content on approaches for smokefree implementation, tax increases and call volumes, integration with tax increases and lessons learned and challenges. The Playbook focuses on promoting quitline services to smokers following the enactment of new smokefree laws or the implementation of tobacco tax increases. The strategies included in the Playbook help states maximize cessation attempts through the use of quitlines and suggests an ideal approach to accomplish this goal.
View Policy Playbook
Quitline Map: In September of 2010, NAQC launched the redesigned map and quitline profiles.
View Map
Call Center Metrics: Best Practices in Performance Measurement and Management to Maximize Quitline Efficiency and Quality (2010)
This issue paper defines the most critical operational, service performance and efficiency-related call center metrics for establishing and maintaining quitline quality. The paper, authored by Penny Reynolds of The Call Center School (www.thecallcenterschool.com), makes recommendations on important metrics to measure (including why they are important for funders, service providers and callers); recommendations on how to measure and report these metrics; and describes how these reports may be used by both the service providers and funders to improve quality.
View Issue Paper (PDF 246KB)
See related technical assistance resources:
Fundamentals of Call Center Staffing and Technologies (PDF 184KB)
Call Center Metrics Glossary of Terms (PDF 68KB)
U.S.Quitlines at a Crossroads: Utilization, Budget, and Service Trends 2005-2010: This special reports talks about the number of tobacco users calling quitlines that increased 116% between 2005 and 2009, according to the report and that, despite this increase in demand, total funding for all U.S. quitlines decreased for the first time ever in Fiscal Year 2010.
View Report
New Fact Sheets and Case Studies
Providing Cessation Services during the Implementation of Smoke-Free Policies:
North Carolina Case Study (PDF 791KB)
Promoting Quitlines during Tobacco Tax Increases (PDF 226KB)
Innovative Approaches and Proven Strategies for Maximizing Reach:
Iowa Case Study (PDF 925KB)
New York Case Study (PDF 1MB)
Oklahoma Case Study (PDF 467KB)
South Dakota Case Study (PDF 205KB)
General Quitline Information:
Who Calls Quitlines in the United States? (PDF 199KB)
What is a Quitline? (PDF 162KB)
Thank you again for your renewal. If you have any questions about your membership or any technical assistance needs, please contact us at 602-279-2719 ext 1.
We look forward to another year of moving quitlines forward!
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