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Share this Issue:	December 27, 2013
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6 Worst Tech Blunders of 2013

We'll start off this week with something to make you feel better about everything you've done, no matter how embarrassing it might have been.

[ Inc ]

The Future of API Design

Daniel Jacobson of Netflix answers a question that we should perhaps all be asking - Who is the API audience, and how can we optimize for them?

[ TNW ]

Jesse Willms, Dark Lord of the Internet

At only 22, without even a high-school diploma to his name, Willms forged himself into a veritable e-commerce titan.

[ The Atlantic ]

Every Form Should be an API

Simple, open designs and tooling around forms would help us continue evolve the concept of the "form" beyond the just the PDF.

[ API Evangelist ]

10 Must-Read Customer Service Posts

From Jeff Bezos to Finding Nemo, these posts on customer service should shape the way you handle your next interaction.

[ Salesforce ]

What's In Your SaaS Stack?

Zapier CEO Wade Foster gives us the details of how dog fooding helps his company to move forward.

[ FullContact ]

The Difference Between a Boss and a Leader

In today’s fast-paced, competitive and money driven society, the boss has, in many cases, ceased from being a leader.

[ Business2Community ]

Most Daring, Outlaw Hackers of 2013

Spanning a host of political ideologies, motivations, and geographic locations and using a range of tactics, these are the hackers who changed things this year.

[ FastCompany ]

How to Crack the Email Deliverability Code

Filters, spam and tabbed inboxes abound, but KISSmetrics has the tools you need for email domination.

[ KISSmetrics ]

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