Training and Development
Welcome to the April edition of the Edinburgh Chamber of Commerce Training Newsletter.
April and May brings an exciting new range of open training courses being delivered from our business centre and offices in George Street. In partnership with our carefully selected and expert industry associates we have developed specialist programmes in
Operational Excellence,
Google Ad-Words, an Introduction to
Ecommerce and an intensive 1 day interactive workshop in
how to improve your Website. These courses are making their debut throughout the month of April.
In addition we have recently reviewed and updated all our existing core open courses with fresh content, giving our delegates the most up to date training and instruction in industry best practises and practical support. Our packed calendar of training events over the next few months has something for everyone so please check in to our
CBS Website regularly to see what’s on.
We are delighted to welcome back
Anne Farr from the Rothera Group who will be delivering the
Tendering for Success course here on June 16
th. If you’ve ever struggled with writing bids or tender documents in the past, then this intensive one day course delivered by Anne is for you. Demand is always high for this so please book early to secure your place.
All our courses are approved for ILA and Skills Development Scotland Flexible Training Opportunities funding. Please call the training team on 0131 221 2999 (option 3) for further details.
Booking can be made online through
www.chamberbusinesssolutions.co.uk or by calling us on the 0131 221 2999.
Tuesday 08 April 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This interactive course focuses on retaining your good customers and attracting new ones by leading the way in customer service.
Wednesday 09 April 2014 09.30am-12.30pm Captial House
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
On this course you will learn how to use Google to bring in more business. It provides an introduction to Search Engine Optimisation (getting your website to show in the free, organic listings of Google) and Google AdWords (placing sponsored PPC ads on Google). This course is not overly technical and is aimed at anyone responsible for marketing a business or charity and who would like to understand more about how Google Adwords work.
Thursday 10 April 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
The course will introduce practical operational excellence tools, concepts and methodologies to improve the efficiency and effectiveness of your business processes. Delegates will explores how Operational Excellence tools and concepts can be applied.
Friday 11 April 2014 09.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This seminar is an introduction to ecommerce, what it is, and how internet technology has changed business. It will discuss the features of e-commerce and digital markets. We will also discuss the various types of ecommerce, how ecommerce has changed consumer retailing as well as business to business transactions.
Monday 14 April 2014 9.30pm-04.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This course will help you improve how your business performs online. You’ll learn how to: - Objectively assess your website and/or define your requirements. - Balance your business objectives with the needs of your end-users. - Define and prioritise the changes that deliver the greatest return on investment. - Communicate your requirements effectively to your design and technical partners.
Tuesday 15 April 2014 9.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This is for you if… • You are an owner/manager with a great product/service, but find it difficult to make presentations in a sales environment, or a general business environment • You find yourself tongue-tied when speaking in public • You avoid opportunities to present your products or services, leading to missed sales • You watch confident, skilled presenters and wish you could present like they do
Tuesday 15 April 2014 09.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Whether you are an experienced speaker, needing to brush up on your delivery or you have had little or no experience of presenting, this course will give you the confidence to design and deliver an effective presentation. The prime focus is on delivery and speaking skills and the design and use of visual aids.
Wednesday 23 April 2014 9.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Export Documentation is a fundamental aspect of an International Trade transaction. This course is designed to expand the knowledge of the relevant documents and their legal implications within the transaction framework.
Tuesday 06 May 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This course provides the basic skills and knowledge required to be successful at selling. Interactive practice sessions will enable the development of skills in a safe environment. Elements of sales psychology will help you to understand why your customers react and how to deal with them, enabling you to build more rewarding relationships.
Wednesday 07 May 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This course is designed to clarify and explain the basic aspects of project management in order for participants to gain confidence in their project environment. It will help you to recognise the key aspects of a project and the importance of your role within it.
Tuesday 13 May 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Effective leadership is focused on how to unlock the power and potential of those around you. People want to be respected and valued, and to be a great leader you must recognise this and be self aware enough to encourage and develop the strengths of others to achieve the goals of the organisation.
Wednesday 14 May 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This course will demonstrate the value of process maps and show how to produce basic process maps and use them to analyse, plan and implement process improvement projects.
Thursday 15 May 2014 09.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Google Analytics is a free, state of the art web analytics suite that can be used by any website owner to measure how well their website is performing. Easy to set up, it provides reports on a huge range of areas of a website, such as which pages visitors enjoy most, what brought them to the site, whether they visited on a mobile or PC, whether they bought anything and where in the world they came from.
Friday 23 May 2014 9.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Colin Gilchrist will take you through the steps required, how to put them in place and manage the process. Part of the session includes a comprehensive look at tools required for monitoring and assessing success and failure.
Wednesday 28 May 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Need to write clear, compelling content for your website? Learn writing techniques that will help your key audiences find your website and engage with the content once they are there. Discover how web content helps your search engine ranking. Develop useful editing skills, ideal for the web, but excellent for other kinds of business writing too.
Thursday 29 May 2014 1.30pm-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
You are a business owner, entrepreneur, manager or HR support staff and you need to develop a good understanding of the HR function to manage your staff effectively.
Friday 30 May 2014 9.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This session looks at how to use Twitter for your business, the terminology, how to start, how to build a community, what and who to avoid, how to filter out the noise and forge a path with a purpose relevant to you and your company. Twitter serves many purposes and can be used in many different ways – we will find a way to ensure the best results for you and your business.
Tuesday 03 June 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This is for you if… • You are an owner/manager with a great product/service, but lack the skills or confidence to negotiate with customers and suppliers, • You find yourself discounting on price just to close a deal, • Negotiating is a part of your role and you’ve had little or no training in how to do it.
Wednesday 04 June 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Who Is The Course For? Managers wishing to gain a clearer understanding of the fundamentals of business finance and how finance impacts on the decisions they make on a day-to-day basis either at a departmental or company-wide level.
Thursday 05 June 2014 1.30pm -4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
You are a business owner, entrepreneur or manager and you have responsibility for dealing with discipline and grievance cases, this course will help develop your knowledge to manage discipline and grievance when they arise in your workplace.
Tuesday 10 June 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This course is designed to provide you with the essential techniques and strategies to network and build strong relationships with prospects and clients.
Wednesday 11 June 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This course is designed to equip you with the skills to manage your work life and personal life, based on your priorities, not your time.
Friday 13 June 2014 9.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
At this session Colin Gilchrist takes you through “How to” set up both a Google+ and Facebook page for your business, how to present the business, how to build and engage a Community. Sharing with you the approach that took one client from 6,000 “Likes” to 40,000 in 7 weeks and why that can be a bad thing for your business but equally how to manage and build on it.
Monday 16 June 2014 9.30am-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
There are no second prizes when it comes to tendering for work or making a business proposal. Many people find writing bids, proposals and tenders a time consuming and frustrating task. This intensive one-day course will give you the tools and techniques you need to produce high-impact documents in a resource efficient way. You will learn how to access opportunities, how increase your win rate, sell at higher prices and streamline your bid production process.
Thursday 19 June 2014 1.30pm-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
This course is for you if you're responsible for employing staff and want to make sure you have provided your new and existing staff with a relevant contract of employment.
Friday 20 June 2014 9.30am-12.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
Colin Gilchrist takes you through the best way to present you and your company – sharing at least two case studies that transformed local companies who are now faced with million pound contracts they could only have dreamed about only 8 months before.
Wednesday 25 June 2014 09.30am - 4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
The course teaches you how to promote your business or organisation through online and digital media. As a result of attending this course attendees will have a clear understanding of what the options are for marketing online and will feel confident making decisions as to where to focus their efforts. Also, as importantly, they will know how to track the success of their efforts. A real must in a digital age.
Thursday 26 June 2014 1.30pm-4.30pm
Venue: Edinburgh Chamber of Commerce, Business Centre, 2nd Floor, 40 George Street, Edinburgh, EH2 2LE
You are a Business Owner, Entrepreneur or Manager who wants to learn how to deal with ‘difficult’ people and challenging situations at work.