Paul Webb Sales Training, April 29

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Paul Webb Sales Class April 29 - May 1

SMCDA will offer a three-day Paul Webb sales class April 29, 30 and May 1. Call SMCDA at 562-467-5252 for details.

Graduates are outpacing veterans at dealerships. Call today to find out more about this great program!

April 17 | Steven Bernstein J.D.: New NLRB "Quickie Election" Rules Make Dealers Vulnerable…What to do when the Union comes knocking…

Tomorrow, April 17 at 1pm Eastern and 10am Pacific
Presenter: Steven Bernstein J.D.

With a Union-friendly White House and the power of executive "rule making," many smaller bargaining units…like car dealers..become likely targets!

Upending representation procedures that have stood the test of time, the U.S. National Labor Relations Board has revised its proposed rules in an apparent effort to expedite the union election process.

Unions are expected to capitalize on these regulatory changes by stepping up organizing activity in an effort to reverse decades of decline.

Labor law specialist Steven Bernstein J.D. will join DealersEdge for a workshop reviewing what you can legally do when the Union comes knocking.

You Will Learn:

About recent developments at the NLRB and their impact on dealerships
About the latest tactics employed by organizers targeting retail automotive
About the early warning signs of union activity and how to react
Practical and lawful steps to effectively communicate with employees
About "Quickie Elections" and how to operate within the new compressed time table
How to implement lawful policies to protect your dealership from organization efforts

April 24 Mike Esposito: How Employee Satisfaction Can Drive Customer Loyalty and Retention

May 1 | Mark Rodriguez: Updated Phone Skills for Showroom and BDC

May 8 | Don Tipton: How to Create a Killer Business Plan for your Service Department

Paul Webb Offers Free Downloadable Sales Book

As a gift to SMCDA members, Paul Webb presents his new book:

The Number One Best Selling Book ... For Automotive Sales Professionals

You can download it here:

http://thenumberonebestsellingbook.com/free/

With endorsements from Chip Perry (President of AutoTrader.com), Mitch Golub (President of Cars.com) and Dale Pollak (Founder of vAuto) this book seeks to increase vehicle sales by building rapport with customers.

Click to view this week's report

Courtesy of
The Maize Tuebner Maize Group

Industry News
Perhaps you've already seen the following industry headlines, but just in case, here they are again.

Retail Sales in U.S. Increased in March by Most Since 2012
Bloomberg News
American retailers warmed up in March as the winter chill faded -- and it wasn’t just car dealers who benefited.

Mercedes dealers in U.S. could be overwhelmed by wave of off-lease vehicles, remarketing boss says
Automotive News
Mercedes-Benz USA expects its dealership network to be overwhelmed by a tsunami of off-lease vehicles at some point, forcing the brand increasingly to sell those vehicles through non-Mercedes dealers.