Our previous Customer Survey took place in September and we again extend our sincere thanks to all who responded to that Survey.
All feedback was shared Company-wide and changes discussed and implemented by each of our Teams. We responded to feedback regarding untimely communications by providing Courier and Tracking information for parts/consumables being freighted and giving full details on tasks performed when assisting with a support request. We have implemented internal processes to highlight outstanding requests to assist each other in finalising these matters and we shared our Customer Charter to reiterate our promises to you.
Our fully-trained Control Centre Team performs first-point-of-contact trouble-shooting with Customers and monitors our Service Request system.
Results from the last Survey can be viewed on our Feedback page of our Website.
We Seek Further Feedback
We wish to ask about your current levels of satisfaction, ways we could improve our services and ideas for the future.
To complete our Survey, please go to the Customer Survey page of our Website. We are keen to receive feedback from as many people as possible who have contact with our Company, therefore please forward this email on to other staff members who you feel may wish to contribute.
As with the last Survey, should you provide contact details, you will be placed in the draw for a "thank you" gift.
Thanking you very much in advance.
Gemma Russell
General Manager
PS - Should you experience any issues completing the Survey, please email Gemma Russell on gemma@sabar.com.au.
