FOUR WAYS TO HANDLE THE HOLIDAY HUSTLE AND BUSTLE

We talked with our customers and fellow industry experts to understand how they provide the best possible customer service during the holidays.

Based on their feedback, we put together four of the best strategies that all businesses — regardless of industry or size — should use to prepare for the holiday season.

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HOLIDAY PARTY HIGHLIGHTS

December is nearing an end and our staff took the time to reflect on another mammoth year filled with so many memorable and noteworthy moments. Our CEO, Alex Korneyev, joined our staff in the European Union to celebrate with great food, drinks and holiday spirit.

There is a positive vibe in the air and everyone here at Touch Support is looking forward to spending time with family and friends over the festive holidays.

CASHING IN ON THE HOLIDAY SHOPPING SEASON

Consumers will spend around $616 billion by the end of this holiday shopping season -- 90% of people will complete at least some of their shopping online. Those are some huge numbers, potentially bringing holiday cheer for all eCommerce website owners and businesses that are preparing for that holiday rush.

If you’re wondering what it takes to transform your website into an easy-to-use storefront that’s open 24x7, click to watch our latest LearningByte: Grow your online business.

TIRED OF LONG LINES AND PACKED STORES?

The holiday rush is in full swing and it’s business as usual for our white-label support department. While others enjoyed visiting with family, turkey and football, our staff was hard at work throughout November handling customer inquiries. Here’s a snapshot of our November statistics.