But where do we go from here? With D2C now approaching maturity, it is time for publishers to think about what more they can offer their customers. To keep readers coming back and buying, they need to go beyond just selling them books—they need to build communities around them, and give them content and experiences that they cannot get anywhere else.
It means that publishers need to evolve into something new: curators. Many publishers’ websites are already good places to browse, but they can be even better: not just stores but destinations in their own right. Niche publishers especially should be aiming to make themselves the go-to sources in their subjects—places to return to time and again for high quality, well curated content, and not just books.
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