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Image: Brisbane's Story Bridge

Perspectives from the Stair: Volume III, Issue 16b
 
Special Alert: Please respond to Stripe #custserv campaign
1: BonnieRobin Disrupting our biz model w/Blue Two™ Reader's Circle Membership
2: Tony 5 traits to foster for STEM career success
3: Matt Reducing M&A Failures How do we move the Dial?
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Special Alert: Deliver a message to Stripe – where it counts!

 
Matthew Weilert
  » Share & Subscribe


Without any detailed explanation, Stripe has canceled our payment processing account after a single chargeback!

Apparently we're not alone in this, with a five-fold increase in their BBB complaints. As we'll be switching over to Braintree this week, I'm asking every reader to "vote with a dollar" on Monday 9 Nov or Tuesday 10 Nov.

With a surge of input, I can make a strong case for Stripe to clarify its policies, drawing media attention with what counts most to them: real live people making real time decisions.

Thanks in advance for your support.
 
Show of Support: $1
(just change the preloaded $7 to any value of your choice)


These one-time donations via our Plasso Pay Me link have a reduced merchant fee, so more of your donation goes straight to work, supporting our small business brands, Rock Eel Café (off-line) and Rock Eel Digital (on-line), sharing cross-disciplinary insights in delivering exceptional achievements in operational risk management:
Making Risk Social to Make You Safer SM
…the heart of the Systemkey revolution.


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1: Blue Two™ Reader's Circle Membership

 
BonnieRobin Mariela Watau
  » Share & Subscribe



 
Image: Rock Eel Digital


 

Why the Blue Two Reader's Circle is Pure Awesomesauce


In the loving spirit of Maria Popova | Brain Pickings and Caitie Whelan | Lightning Notes, I'm following Whitney Johnson's advice to disrupt myself and our prior business model.

Whitney graciously invited our founder, Matt Weilert to guest blog on his upcoming book: Leadership Lessons of a Sushi Chef.

I'm disrupting our current work by inviting both readers and generally #awesome people to contribute. Perspectives from the Stair remains free (and ad-free) yet takes our team hundreds of hours a month to research and write, and thousands of dollars to sustain. (Yes, I shamelessly adapted that from Maria's text!)

If you find any joy and value in what I do as a deaf woman in technology, please consider becoming a Member, Advocate (or higher!) and supporting Perspectives with a donation of your choosing, between a fancy latté and a good dinner:
 

These one-time donations via our Plasso Pay Me link have a reduced merchant fee, so more of your donation goes straight to work, supporting our small business brands, Rock Eel Café (off-line) and Rock Eel Digital (on-line), sharing cross-disciplinary insights in:
Making Risk Social to Make You Safer SM
…the heart of the Systemkey revolution.

Monthly recurring donations (thank you!) are available on our Rock Eel Digital Marketplace. We also welcome institutional support for our 501(c)6 chamber of commerce for risk, (which may be tax-deductable, ask your advisor), at our STETA membership page.

There are no parties, no secret handshakes, no annual galas. We ask for your real address, because we send out cool stuff from time to time, just because it's #awesome to surprise peeps with coolness. T-shirts, dead-tree editions of our character sketches, tractor-trailers full of exquisite dark chocolate-covered blood orange curls…

(Editor: Well, not really the semi, but the rest, you betcha!). While we're all good with software as a tool; for too many folks, it's become a tyranical ruler rather than a benevolent servant. Look people in the eye and say "I love you" leaving the screens turned off, out of the conversation.


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Details
Here's what those cryptic abbreviations mean on each of the donation levels:
  • » Member: A member contributes at the $7/month level and commits to at least three constructive expressions per month (comments, feedback, edits, ideas) and in return you have our team pledge that someone will respond within 72 hours to your questions. We use Greenwich Mean Time (GMT) for a time baseline.

  • » Advocate: An advocate contributes at the $35/month level and commits to at least three constructive expressions per month. In return you have access to a 1-hour conference call monthly on family-friendly topics pertaining to your work. At any of these levels, the premium(s) may be for yourself or to whom you may choose to gift it. Let us know in registration comments or by separate email if it's a gift. We'll take care of it from there. Thank you for paying it forward!

  • » Supporter: A supporter contributes at the $175/month level and commits to at least three constructive expressions per month. In return you have access to all the above plus one Tier I course per month, 1 Elite Coaching package per year, responses w/24 hrs (email|phone). See stipress.com for course & event details.

  • » Benefactor: A benefactor contributes at the $450/month level and commits to at least three constructive expressions per month. In return you have access to all the above plus three Tier II courses per month, 1 Premiere Coaching package per year, responses w/8 hrs (email|phone). See stipress.com for course & event details.

  • » Patron: A patron contributes at the $875/month level and commits to at least three constructive expressions per month. In return you have access to all the above plus three Tier II courses per month PLUS any course of your choice per quarter OR 1 Premiere Coaching package per quarter, responses w/8 hrs (email|phone). See stipress.com for course & event details.


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Why We Write

Business fables are a special class of yarns we spin to mend the rends in our social fabric. Readers of the Blue Two saga learn to see over the horizon; to see around corners, by lifting their perspective out of the fog of trivia. I'm inviting you to climb the steps of the lighthouse, where we will learn:
  • » how subtle shifts in vantage point can unblock what we are looking for,

  • » how understanding the differences between relational speech and transactional speech can accelerate our careers,

  • » how to apply the timeless truth that heart speaks to heart before mind is open to mind.

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The Reader's Club is simply a way to accomplish complementary goals:

  • » build relationships with the authors and readers

  • » give voice to your own unique resources (YOUR Story) in building cross-disciplinary insights

  • » create space for the authors to focus on the craft of writing

  • » underwrite the cost of sharing it (hosting, research, graphics, etc.)

Do not fold, spindle or mutilate, void where prohibited. Honor thy father & mother.


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2: 5 traits to foster for STEM career success

 
Tony Jameson
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Image: University of South Florida
 
The STEM industries are inherenently transactional. Our project in creating, in crafting STEM & STEAM opportunities, equalizes the differences in relationship-centered and transaction-centered speech, starting early, during this decade of marvelous transformation, ages 14-24 years.

Over these ten transformative years, children who will become successful mature into young adults. For others, age arrives alone, says leadership legend John Maxwell.

As our founder Matt Weilert has repeatedly said,

"Many people are socialized to use relationship-centered speech – it's all they know. Yet transactional speech is inherently required in STEM industries, because they deal with the objective truth of chemical properties, physical limits of metals, material shaping constraints, etc.

"Anyone who says that their 'opinion has evolved' on the melting point of tungsten, marks themselves as a buffoon disqualified from having decision input on logistics, purchasing, material selection and a host of other disciplines central to a STEM-industries career."

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If you're a read-the-back-of-the-book type, skip to the summary at the end.
 

When & where is a hive-mind a good thing?


In high-performance scenarios and in process industries, having a controlled vocabulary and a team that responds with practiced efficiency can mean the difference between life and death (such as carrier operations at sea), or the difference between profit and loss. As Dirty Jobs educator Mike Rowe says so pointedly: "in­no­va­tion without im­i­ta­tion is a waste of time."

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"in­no­va­tion without im­i­ta­tion is a waste of time."

Tweet this!

As the chief cook & bottle-washer for STI Press, my role is to shepherd good ideas into great resources for building business intimacy (twitter). Systemkey Risk Solutions deliver business intimacy (Linked-in) powered by our books, workshops, webinars. Business Intimacy fosters, reinforces and sustains trust. Trust will consistently deliver exponentially improved risk results, when compared on a total lifecycle costs basis.

A central theme of the Sophrosyne Ambassador's project is "Speaking the Language of YOUR Customer."

We're not talking about the linguistic differences of Maltese vs. Farsi vs. the patois of Southern Louisiana. That is part of the richness of a diverse workforce. Nor are we talking about those for whom English is a second language, who charmingly put the accent on a different syllable than we native speakers do.

We are talking about the discipline and humility to build the trust that is the precursor to innovation! If you want to be part of an expanding groundswell of activities to empower young women (& men!) to succeed in science, technology, finance, manufacturing STEM careers, (what others have I missed?), apply to become a Sophrosyne Ambassador by contacting BonnieRobin Watau. We anticipate the program launching in parallel with our 2016 spring internships.

Imagine the nightmare for air travelers, if cockpit layouts for the same brand of aircraft manufacturer differed between airlines. There are hundreds of split second decisions that depend on having an identical environment – for the safety of the passengers & crew, but just as importantly, for the economic viability of the airline in minimizing turn-around time and building workforce resiliency (as Southwest does).

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In many cases, according to researcher John Shook, we're finding businesses are 'reshoring', in fact bringing production back to the US, because the cultural differences and the radical difference in what we value, over the lifecycle of a product, overwhelm the short-term cost advantage of an in-vogue solution that hasn't been fully thought through.
 

Solution Roadmap for Youth


The Harry Potter stories have proven kids LOVE to READ if the story is good enough. The Blue Two saga is part of the pathway to develop & deliver STEM & STEAM excellence. Reach out for more details if this rings a bell.

Solution Roadmap for Adults in Supply Networks


Resilience, or the capacity to deliver creative solutions when things go off plan, arises from Granularity, or how closely we observe the world around us – and the human experience lived day-to-day, moment-by-moment.

In the language of business, such level of detail is aggressively opposed and often fiercely resisted, yet in the language of music or dance, it is natively, intuitively understood. At the elite level, a musician's or dancer's every nuance conveys meaning, no motion or expression is wasted.

A year ago, BonnieRobin wrote one of my favorite articles: Gain insights into Global Supply Chain Resilience in 3½ minutes, in Perspectives Vol II, Issue 15, article 4: P(II)15,4. In it, she brilliantly maps out the basics of supply network excellence via the wordless language of dance! While Cyd Charisse and Fred Astaire bring some of the best flourishes ever recorded on the silver screen, our take-away is the cross-disciplinary insights available from this fresh perspective.
 

Summary: 5 traits to foster for STEM career success

  • » Translate on-the-fly, so that we speak the language of our customer. To do anything else marks us as a tacky tourist rather than a savvy servant leader.

  • » Implement both innovation and imitation to achieve resilience as we strive for scale.

  • » There are times & places where a hive-mind is a very good thing.

  • » Humbly recognizing that we don't what know we don't know can be the biggest innovation of all(!)

  • » Cross-disciplinary insight takes us up the stairs of the lighthouse, so that we rise above the fog of modern media, to see over the horizon, gaining strategic advantage. [Return]
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Free Intro to Dialog Driven Risk Discovery

 
Schedule your com­ple­men­tary in­tro­duc­tion to dialog-driven risk discovery:

Unicorns & Narwhals:
Are you living in financial fantasyland,
planning quarter-by-quarter, or do you want to strategically, reliably traverse the oceans of big data
by charting your course over the horizon
via the sea lanes of objective reality?

If so (and who wouldn't want to both make more money and have more fun?), then schedule your intro with the embedded email above.


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3: Moving the Dial in M&A Failures

 
Matt Weilert   » Share & Subscribe


Image: Rock Eel Digital
 
 

We can rewrite the story of our lives.

We can trans­form a Greek tra­gedy into an epic ad­ven­ture­…or the spare el­e­gance of a haiku.

The choice is ours.

Tweet this!



For companies seeking a culture & communications readiness audit for pre-merger due diligence, our Semantic Compression Practice Group provides an impartial, arms-length third-party assessment.
In two brief weeks, we collaboratively develop tailored solutions to rapidly innovate and acclimate in mergers & acquisitions. A Semantic Com­pression engagement expands your capacity to address the hard truth that 80%+ of all M&A activity fails to deliver bot­tom-line value (widely cited, see Peopleware and others).

It's not a lack of smart people on the team, or a lack of willingness to "rightsize" the headcount, or spend obscene amounts of money on re-branding.

The "cause behind the cause" for this staggering ratio of M&A failure is much more simple. To paraphrase Will Rogers [article 1], it's people acting on "what they know that just ain't so!" Our 5-layer discovery sequence equips people at any level to ask better questions. Better questions set the stage for better answers.

Peter Thiel tells us good answers are those people do not want to hear. Courage, he says, is much more rare than genius. The radically unfair advantage of structured questions powered by Systemkey is that the process encourages transparency. If you are an Enron-in-training, run away, this is not for you! If not, stroll through Herb's Hazard Hamlet for practical, down-to-earth examples of gains in finance, operations, logistics & supply networks.

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STI has been asking better questions since 1996. Our non-profit chamber of commerce for risk, STETA Group has taken the message internationally since 2010. From Atlanta to Vancouver, BC; from Lima, Peru to Malta, we've distilled the coveted 10,000 hours of customer experience interactions into just two key questions every CEO simply must know and courageously implement, to reap the 850x returns that Systemkey Solutions have historically delivered.

Rich conversations that build from these structural questions have delivered an average 850x+ ROI for organizations of 1000+ FTE. As the benefits scale with the size of the entity, your results may vary considerably for smaller firms. Interested? Read our stories.

We deployed this "way out of the swamp, (especially relevant for transitioning veterans!) – as a STETA Group best practice in resolving the residual risk that four out of five senior executives continue to buy the emperor's new clothes. We weave the fabric that suits humanity, by engineering the human side of enterprise. Contact BonnieRobin Watau to begin your pre-qual. If you've been accepted for a Semantic Compression engagement, you may pay online.
 

Interested in more detail?

Reach out to us [1, 2] to schedule an intro call. Our dialog-driven risk discovery model makes real work fun to accomplish. We have a great story to tell. We're excited to help you tell yours.

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Learn more about Systemkey™ Dialog-driven Risk Discovery

 
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