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Trafford Council Wins IAPS Award
Congratulations to Trafford Council's Trafford Innovation and Intelligence Lab for winning the Innovative Access to Public Services Innovation award.
Jamie Whyte, Head of Trafford Innovation and Intelligence Lab said, "It was a great night and we are delighted to have won". He collected the award with Cllr. Laura Evans, Trafford Council.
Sixteen nominations were entered for the IAPS award and the top six were selected via public votes. Judges Shaun Walsh, West Lancashire Council and Toni Bosworth, Wirral Council selected the top three nominations. Along with Trafford council's nomination, the finalists were: Carlisle City Council's Smarter Delivery Project, and Tameside Council's Alcohol Licensing Unit.
All the winners in each of the seven award categories can be found on the Awards Website.
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Rochdale has joined the IAPS Leadership
 Rahna Riley, Rochdale Council has joined the Innovative Access to Public Services Leadership Group.
Rahna is Digital Services lead for Rochdale Council. She says she is, "excited to have been invited to be a member of the IAPS Network Leadership group... I've accepted the offer and looking forward to learning and adding value".
She is absolutely passionate about website usability and accessibility, and has won many awards for Rochdale council's website. Instrumental in helping to set up the Digital Managers' group run by iNetwork, Rahna will make a great addition to the IAPS NLG.
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Digital and the Comprehensive Spending Review
Over the last six months, iNetwork has been in talks with Whitehall regarding support for a local government digital programme ahead of last week’s Comprehensive Spending Review. Despite best efforts, these talks had limited influence on the CSR 2015 plans in the way we would have liked.
Instead, £450 million will be channelled into Government Digital Service (GDS) that will support central government digital aims that is likely to see limited benefit to local public service delivery. Given the pressing need for a local government information and digital strategy, iNetwork discussions with DCLG and Cabinet Office will be continuing.
There is still much to digest so here are some top picks of the post spending review analysis for digital delivery:
This is what the Spending Review means for Tech and Science
Spending Review: Digital, Digital, Digital
UK Spending Review – did digital just get the top level support and funding it needed?
Computer Weekly’s Editor’s blog posts on the Spending Review
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CRM Specification
Calderdale Council are in the process of putting together a CRM spec in order to go out to tender next year. A rough draft has been put together, but they want to make sure that they are not missing anything. Do you have a CRM spec that you have developed and/or used recently that you would be willing to share? Do you have an evaluation template that you could share too? Any help you could give would be gratefully received. Please contact Toni at Calderdale Council via Shelley.
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Customer Experience Improvement Strategy
Preston City Council has recently been working on a draft digital strategy to look at how, as an organisation, they can better improve, promote and enable their online services. However, they're looking to broaden this further to include improving the customer experience as a whole and their offline channels particularly around services which may not be suited to online.
Have you produced a customer experience improvement strategy (or related documents such as channel shift, digital strategies etc..) that could help Rachel at Preston in developing their own document? Any help greatly appreciated. You can contact Rachel via Shelley.
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Have a question that you would like to put to the wider community? Feel free to send me your questions to be included in next month's news update, or why not post your question on the iNetwork Linkedin group message board?
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