On Jan. 1, 2016, BlueChoice HealthPlan’s new telehealth offering, Blue CareOnDemand, will be available to fully insured members except for the BusinessADVANTAGE Select Upstate I plans. Members can use Blue CareOnDemand to seek treatment from U.S. board-certified physicians 24/7/365 through the convenience of video consultation.
BlueChoice
® has partnered with American Well, or AmWell, to deliver Blue CareOnDemand. American Well is an independent company that provides telehealth hosting and software services on behalf of BlueChoice. American Well is a recognized leader in the quickly expanding telehealth market, with proven experience supporting Blue Plans nationwide.
How do members use Blue CareOnDemand?
There are two ways for eligible members to register and create their patient profiles:
- Download the “Blue CareOnDemand” mobile app from the App Store or Google Play
- Visit www.BlueCareOnDemandSC.com
Once registered, members can log in to the mobile app or website as needed and consult with doctors through video visits.
Please note: The app and website are not yet available to the public.
What types of conditions can Blue CareOnDemand doctors treat?
Blue CareOnDemand doctors can treat many of the most common health issues. The initial rollout of the service will focus on urgent care treatment for issues like cold and flu symptoms, allergies, skin irritations, pinkeye, ear infections, bronchitis and sinus infections. The service will expand during 2016 to include other specialties.
Blue CareOnDemand is not a replacement for primary care doctors. Members should maintain relationships with their primary care doctors and continue scheduling office visits for preventive care. We encourage members to use the convenience of Blue CareOnDemand for treating unexpected, non-emergency health issues.
Is the service available to self-funded clients?
Blue CareOnDemand will become available to self-funded clients starting March 2016. We will notify you when promotional material is available to share.
Download the FAQs
For more information, please read the
Blue CareOnDemand FAQs.
Account and Member Communications
Fully insured accounts will receive information in the upcoming week. We are launching a comprehensive marketing campaign to promote Blue CareOnDemand to fully insured members.
For more information about Blue CareOnDemand, please contact your BlueChoice representative.
