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Self-Service Software Installs: Available Now!
We're excited to roll out a new tool for 2016: self-service software installs for common software packages on DSS IT managed computers.
We're starting off with Adobe Acrobat XI for Windows and Mac version 11.0.13, and we plan to offer additional software in the coming months.
To take advantage of self-service installs, click on the IBM BigFix icon in the Windows system tray or the Mac menu bar.
From the IBM BigFix Support Center, select the Offers tab, select an offer, and click Accept.
Note that offers will only be available on computers where they are relevant, so you'll only see offers for software versions not already installed on your system.
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Congratulations to Drawing Winner!
 Congratulations to Sandra Wilson, Undergraduate Advisor and Teaching Coordinator for Linguistics and Orange Cluster, who won the monthly DSS IT customer satisfaction drawing for a $25 Amazon gift card!
By filling out the customer satisfaction survey that you receive after we close each service request you submit, you're automatically entered in the monthly drawing.
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Meet Henley Kuang, Student Service Desk Analyst
 Henley, originally from San Francisco, CA, is a third-year Managerial Economics major who's also minoring in Computer Science. Henley spends most of his time freelance coding, playing basketball, hiking, or exploring new places to eat!
Henley's favorite utility is Microsoft's Process Explorer, which is a much more advanced version of the built-in Windows Task Manager: Process Explorer is a free download from Microsoft that shows a wealth of information about what your computer is doing:
https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx
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New Titles on Books24x7 and Safari Books Online
Learn how to access these and thousands more at http://it.dss.ucdavis.edu/training/books
 Microsoft Word 2010 Inside Out by Katherine Murray. Packed with hundreds of time-saving solutions, troubleshooting tips, and workarounds, this supremely organized guide will show you how to master the tools to expertly organize, edit, and present your content; craft professional-looking documents with Themes, Quick Style Sets, and Building Blocks; add visual impact with SmartArt diagrams, charts, pictures, and drawings; and much more.- M is for (Data) Monkey: The Excel Pro's Definitive Guide to Power Query by Ken Puls and Miguel Escobar. Teaching you pro tips for getting the most from Power Query, this book shows how to use the Power Query tool to get difficult data sets into both Excel and Power Pivot, and is solely devoted to Power Query dashboarding and reporting.
- Learn to Write DAX: A Practical Guide to Learning Power Pivot for Excel and Power BI by Matt Allington. Data analysis expressions (DAX) is the formula language of PowerPivot. This book provides sample exercises and practice questions, and was written to give hands-on guidance to anyone who wants to become competent at writing such formulas.
 The New Relational Database Dictionary by C.J. Date. No matter what DBMS you are using—Oracle, DB2, SQL Server, MySQL, PostgreSQL—misunderstandings can always arise over the precise meanings of terms, misunderstandings that can have a serious effect on the success of your database projects. For example, here are some common database terms: attribute , BCNF , consistency , denormalization , predicate , repeating group , join dependency . Do you know what they all mean? Are you sure? The New Relational Database Dictionary defines all of these terms and many, many more.
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