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Vol. 2/Issue 1 - January 2016
 
OCO IMPACT
A member called stating that they were trying to access a covered dental benefit but was being denied by the provider. This person was recently auto-enrolleed into One Care. The Ombudsman office contacted the dental department at the plan, as well as the provider and was able to determine that the Enrollee was attempting to use an outdated card. This Enrollee was able to be seen by the provider for their appointment occurring that day without further issue.
 

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Welcome to The Ombudsman
 

ONE CARE OMBUDSMAN

DIRECTOR’S DESK

  • NEW: OCO Basic Healthcare Access Rights video series By Burt Pusch, Rh.D     To read more: (Click Here)
  • MassHealth and Tufts Health Plan hold Targeted Outreach Events By Bill Griffin, JD    To read more: (Click Here)

PERSPECTIVE

  • By Olivia Richard, One Care Enrollee/Implementation Council Board Member    To read more: [Click Here]
YES HEALTH (Your Experience: Speak up for better health care)
  • Have an opinion or story about One Care? Want to improve the program? YES Health wants to hear from you.  To read more: (Click Here)
     


 

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