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About moving to Windows 10

We're sure you've seen the icon urging you to upgrade to Windows 10...before you make the jump, there are some very important things that must be addressed. Most importantly, Windows 10 has forced some changes in the industry that can mean problems for dated software and older computers.

Our best advice? Please call the Micro-Comm service department at 913-390-4500 before upgrading to Windows 10. 

Also, contact Micro-Comm before purchasing any computer to be used for your Micro-Comm SCADA system. 
on line at www.micro-comm-inc.com



Loss of signal issues 
some key things to help you solve the problem
 
Since your Micro-Comm SCADA system primarily is centered around a radio system, it stands to reason that there may occasionally be problems with getting radio signals to where they need to go. 

A quick visit to the site can often help you visually find the reason. Here are some common issues:

1. Faulty radio or power supply. A radio that is no longer putting out it's fully programmed power can cause signal issues. Likewise, a weak DC power supply may not be able to put out enough power to allow the radio to transmit properly. Both are fairly easy to change out, try one at a time to see if that is what's causing your LOS issue.

2. Make sure coax is secured and not swaying in the wind. Coax that has broken loose, pulling on the antenna connector will eventually fail. You may re-secure the coax yourself, however, often damage to it may have already occurred. Contact our service department for more information.

3. Antenna pointing the wrong direction. In some cases, strong winds may actually turn the antenna which affects its performance. If you not sure what direction it should be pointing, call Micro-Comm for assistance.

The above three items may be considered the most common reasons- but a little more detective work may be required:

RTU's using our S4500, M1500, M1550, M1600 and M1650 have a green STATUS light near the top center of the unit. This light will be steady green when the unit is functioning normally. However, if the STATUS light is flashing green, it is an indication of a problem that can cause a Loss of Signal. 

Next, look at the red and yellow lights next to COM 1. When you hear sound on the radio speaker, you should see the RXD light flash in sequence with the sound you hear. Likewise, when the radio is silent, the RXD light will not be flashing. This is normal when the controller is receiving data from the radio.

Next watch for the TXD to light briefly once every couple of minutes. In conjunction you will see the transmit light on the radio come on as well. This happens when the controller transmits data, and note that the radio will be silent when transmitting.

In short, if you see a flashing status light OR never see an RXD light on COM 1 OR never see a  TXD light on COM 1, there is a problem that can cause a loss of signal problem.

Visiting the site also can reveal problems due to vandalism or something unusual, such as an invasion of insects inside the panel which can cause serious electrical shorts and other issues.

After visiting the site, take note of what you have found and give our service department a call at 913-390-4500.

 
AFTER HOURS PHONE SUPPORT
 
In an effort to supply a high level of customer service and satisfaction, Micro-Comm, Inc. makes after-hours phone support available to all our customers at no additional charge.
 
Customers can call our office phone number (913) 390-4500 after hours to leave a voice message in the Service Emergency voice mailbox (press 2 when prompted to leave your message). Your voice message must include the phone number you want the technician to call. 
 
The Service Emergency voice mailbox alerts the “on-call” technician via cell phone to advise him that a customer needs to be called.
 
These calls will be returned between the hours 8 AM to 8 PM, 7 days a week and holidays by our designated “on-call” technician. The “on-call” technician will assist customers with troubleshooting, attempting to resolve system failures or determine the best course of action. 
 
Shipping repair/replacement parts and/or onsite repairs are only scheduled during normal business hours 8 am to 5 pm   Monday thru Friday. 

Business Hours; 8 am-to 12 noon and  1 pm to 5 pm CST  Monday thru Friday 
Office Phone Number (913) 390-4500 Fax Number (913) 390-4550

Micro-Comm, Inc., 15895 S. Pflumm Rd., Olathe, KS 66062-8502 
 
micro-comm-inc.com
 
 
How can I remotely monitor my SCADA system?

1. Micro-Comm SCADAdial software turns your computer into a powerful dialer that calls you when there is an alarm or a change in your system. Completely user configurable, you choose what alarms and circumstances under which the system calls you- if there is no answer, it calls the next person in the list. Also, SCADAdial gives you the option of calling in to find out current tower levels, pumps running and more.

2. SCADAweb puts your system on a web page for you to view from anywhere. Secure and easy to use, SCADAweb (using login and password) allows to you make setpoint changes, switch pumps off and on, run reports, and much more.

Call 913-390-4500 for more information

 
Copyright © 2016 Micro-Comm, Inc, All rights reserved.


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