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My wife and I were planning a short trip to Arizona during spring break with our 3-year-old daughter and our 8-month-old twin boys.
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C'mon man V

by Tyler Palko | Posted on April 26th, 2016


My wife and I were planning a short trip to Arizona during spring break with our 3-year-old daughter and our 8-month-old twin boys. For those of you who don’t know the rules of flying, children under the age of two fly free if they sit on an adult’s lap. You can have one child per adult lap. In order for us to get the twins to Arizona for free, my wife and I would both have to be present for the flight.

We booked the trip weeks in advance and we were all looking forward to some time away from cold Kansas City. As fate would have it, I had a business opportunity present itself at the last minute that would force me to be in Pittsburgh a few days prior to our trip. The timeline of events for this business trip, however, allowed me to catch the very last flight back to Kansas City the night before my family was scheduled to leave for Arizona. I would be able to return home and get my family to the airport in time for our trip. Schedule intact. Or so I thought.

As the story goes, after a successful business trip, bad weather disrupted all plans and my flight back to Kansas City got cancelled.

Because I travel quite frequently, I knew the drill. I had to call the frequent-flyer number and they would book me on the next flight out. In this instance, however, that option wasn’t going to cut it. As I dialed the number, I already knew that this problem would inevitably interrupt my plans and prohibit me from making it back to Kansas City in time to get catch the flight to Arizona, which left early in the morning.

A few moments later, as the customer service representative gave me my options over the phone, I could feel my blood start to boil. Read the rest at the Solutions 21 Blog >
 

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