Southwest Airlines claims to operate on the principle of #SouthwestHeart, but when it comes to Muslim and Arab customers, it seems to be #SouthwestHeartless.
On April 6th, the airline kicked 26 year old Khairuldeen Makhzoomi off a flight after a customer overheard him speaking Arabic on his phone. The airline called the authorities and Makhzoomi was subjected to an FBI interrogation—simply for making a phone call to his uncle.
On April 13th, a Southwest flight attendant removed Hakima Abdulle, a woman of Somali descent wearing a hijab, from a flight after she tried to switch seats with fellow passengers.
In both cases, Southwest Airlines has yet to apologize. No one should be made to feel unsafe on a flight or denied service because of their race, religion, or the language they speak.
People shouldn't be barred from air travel just for speaking Arabic, being Muslim, or wearing a hijab.
It's clear that Southwest needs to make some changes in how it treats its customers.
We're calling on them to publicly apologize for discrimination, review their policies, and implement anti-bias training for flight crews.