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January 2015 Facebook Twitter YouTube Flickr
Customer Connection
In This Newsletter
Meet New Executive Director Randy Cole
$125M Cap Budget approved
Win Starbucks Gift Basket!
Customer tells how son's life was saved
Turnpike will turn 60 in 2015
The Ohio Turnpike - A Better Way To Travel®

Ohio Turnpike introduces new Executive Director

Meet Akron native Randy Cole, the new leader of the Ohio Turnpike and Infrastructure Commission. The Commission voted unanimously to appoint Cole as Executive Director at its meeting on Dec. 15. He replaced Interim Executive Director Robin Carlin, who returned to her role as Deputy Executive Director and Director of Administration.

Cole, who had prior Turnpike experience as a member of the Commission, began managing the Turnpike's operations on Dec. 22. He previously served as Controlling Board President and Policy Advisor to Office of Budget and Management Director Tim Keen and he also served as Chief of Staff to the Summit County Engineer.

"Given Randy's experience as a former Commission member, I'm confident in his ability to lead the Ohio Turnpike and I appreciate his extensive knowledge of the organization," said Commission Chairman Jerry Hruby.

"My first order of business is to visit as many sites in our operation as possible and to listen to the ideas of employees," said Cole. "Customers expect excellence and together we will continue earning recognition for the turnpike as one of the best run toll facilities in the nation." For more information, see Randy Cole's biography.

Randy Cole
Executive Director

“Randy Cole's commitment to the continuity of
our operations is vital to our future success, especially as it relates to our expanded role in supporting
the state's overall transportation system.”

-- Jerry Hruby, Commission Chairman 

Ohio Turnpike approves $125 million capital budget

The Ohio Turnpike and Infrastructure Commission recently approved its largest capital budget in more than a decade. Included in the $125.3 million capital budget for 2015 are resources for several roadway improvements, such as base pavement replacement, bridge rehabilitation and repairs, resurfacing, and new maintenance equipment.

The Commission's significant investment in its own facilities comes simultaneously with its ongoing support of Gov. John R. Kasich's "Jobs and Transportation Plan." The plan is generating an estimated $3 billion for non-turnpike transportation infrastructure projects in northern Ohio from bonds issued by the Commission and backed by future toll revenues.

"Ohio Turnpike customers expect a premium travel experience and our team is dedicated to providing a safe and smooth roadway," said Deputy Executive Director Robin Carlin. "Not only do we deliver excellence to our customers but we are also able to provide for thousands of jobs across the state as part of Governor Kasich's Jobs and Transportation Plan."

Ohio Turnpike tackles questions from Customers

The Ohio Turnpike and Infrastructure Commission is committed to excellence in customer service. In the spirit of that commitment, Robin Carlin, Deputy Executive Director, answers E-ZPass® questions from readers. This is the third such "Q & A" in a series.

 Question: Why are gates used in E-ZPass-designated lanes?

Answer: The gates function as a deterrent to toll violations and evasions, which helps keep costs low and, therefore, tolls down. Eliminating gates would also require considerable cost in completely redesigning and reconstructing our 31 interchanges.

But more importantly, gates in E-ZPass lanes meter traffic flow through the toll plazas at a steady rate, which reduces speeds for the safety of our customers and toll collectors. As a reminder, the speed limit through toll plazas is 10 mph.

Robin Carlin
Deputy
Executive Director

Submit Turnpike winter photo for chance to win Starbucks Gift Basket

Ohio Turnpike customers, here's another chance to win a great New Year gift basket worth $150 retail from Starbucks. All you have to do to enter is submit a digital photo of a winter scene at an attraction or landmark on or near the Ohio Turnpike. (We introduced this contest last month but have extended the deadline since Old Man Winter decided to take a vacation in December.)

We will select the best entries to post on Ohio Turnpike social media channels Facebook and Twitter. The sole winner will be chosen based on originality, creativity and quality of the photograph. The basket will feature Starbucks beverage products and commemorative merchandise. Simply review contest rules and submit your entry by the new deadline: Jan. 30. Good luck!

Turnpike Customer tells tale of life-saving rumble strips

Shoulder rumble strips are an effective countermeasure for preventing roadway departure crashes. The noise and vibration produced by rumble strips installed on the Ohio Turnpike shoulders alert drivers when they leave their lanes. In fact, the first shoulder rumble strips implemented in Ohio were installed on the Ohio Turnpike.

"A.E." from Chicago drives the length of the Ohio Turnpike at least twice each year. He caravans with his son from Chicago to college in Pennsylvania, usually at the beginning or end of a semester.

"He was following me as I led the way on the Turnpike," said A.E. (who asked that only his initials be used). "After a couple of hours, he fell asleep. He drifted across lanes and hit the rumble strips before the concrete barrier in the center shoulder. Fortunately, he woke up, and steered back onto the turnpike. I was able to get a non-fatigued driver behind the wheel of both cars. We arrived home safely. I felt like you (Ohio Turnpike engineers) saved his life and I wanted to say 'thank you.'"

"Drowsy driving is a serious risk and it can be as fatal as driving while intoxicated and texting behind the wheel," said Ed Miller, Safety Services Manager for the Ohio Turnpike.

"Get plenty of sleep the night before a long drive, schedule a break every few hours, avoid heavy foods and, if possible, travel with a passenger who can take turns driving," advised Miller.

 

Drowsy Driving Warning Signs

More than one-in-five (21 percent) fatal crashes involve driver fatigue, according to the AAA Foundation for Traffic Safety. Drivers should understand the warning signs of drowsy driving:

  • Inability to recall the last few miles of driving;
  • Having disconnected thoughts;
  • Having difficulty focusing or keeping your eyes open;
  • Drifting out of your lane;
  • Missing traffic signs;
  • Accidentally tailgating other vehicles;
  • Driving on rumble strips
  • Yawning repeatedly.

More information about Drowsy Driving

E-ZPass monthly fee is waived for frequent users

The Ohio Turnpike reminds readers that any E-ZPass customer who uses the Turnpike at least 30 times a month (15 round-trips or 30 single trips) no longer pays a monthly maintenance fee on their E-ZPass account.

E-ZPass brings tremendous value to our customers," said Turnpike Executive Director Randy Cole. "Motorists save time at interchanges and pay lower toll rates compared to cash-paying customers."

The monthly fee for frequent customers was first waived by the Commission on Jan. 1, 2014.

Ohio Turnpike new toll rates now published on web

A new toll rate on the Ohio Turnpike took effect on Jan. 1, 2015 at 12:01 a.m., in accordance with the previously published toll rate schedule. The current rate schedule for 2015-2023 reflects the Ohio Turnpike's commitment to meet its bond obligation relative to the Ohio Jobs and Transportation Plan, which partially funds some of northern Ohio's large transportation projects.

This schedule provides stable, predetermined toll rates from 2014-2023 at the historical rate of inflation (2.7 percent). Further, even after fully implemented, Ohio Turnpike toll rates will still be lower than most other agencies in its peer group. As part of this program, tolls remain the same for passenger vehicles using E-ZPass for local trips of less than 30 miles for 10 years.
 

Top two E-ZPass tips to keep you moving smoothly

1. Mount your E-ZPass transponder in the proper place behind the rear view mirror on the windshield. It's the best way to ensure that you won't encounter any problems in the E-ZPass lanes at the toll gates or be required to pay the maximum toll.

2. To ensure accurate toll assessment, any transponders in your vehicle other than the one mounted on your windshield must be shielded in the sealable bag that it came shipped in.
 



"Remove all barricades! Open the gates!" Gov. Frank J. Lausche opened the Ohio Turnpike on Oct. 1, 1955, nearly 60 years ago. Look for more in Customer Connection, as the Turnpike commemorates its 60th anniversary in 2015.

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Copyright © 2015 Ohio Turnpike and Infrastructure Commission, All rights reserved.
You are receiving this email because you have a past relationship with the
Ohio Turnpike and Infrastructure Commission.

Published by the Ohio Turnpike and Infrastructure Commission,
Randy Cole, Executive Director
Adam Greenslade, Director of Government Affairs, Marketing and Communications
Questions or suggestions? Contact Brian Newbacher, Editor, brian.newbacher@ohioturnpike.org.

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Ohio Turnpike and Infrastructure Commission
682 Prospect Street
Berea, OH 44017
440-234-2081

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