CUSTOMER SUPPORT GUIDE FOR STARTUPS

Running a startup requires immense amounts of attention paid to a long list of strategies and initiatives, but one element that should be of the highest priority is customer support.

Every successful business has spent time developing their customer support system, and our monthly series, “Customer Support Guide for Startups”, will shed light on the support elements that every start-up and entrepreneur should remember.

This month’s volume focuses on the first and most vital element, getting to know your customers.
 

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MOST COMMONLY STOLEN TYPES OF DATA

Data security risks are at an all time high, and with nearly constant innovations occurring in the tech space, these risks are not likely to subside.  Information is Beautiful's World's Biggest Data Breaches visualization shows just how prevalent data breaches are:

Anthem (February 2015)
Over 80 million names, birthdates, social security numbers, addresses, phone numbers, email addresses and employment records exposed.

JP Morgan Chase (July 2014)
Over 76 million account holder names, addresses, phone numbers and email addresses exposed.

How can future breaches be prevented?
In order to implement effective safeguards against stolen data, it is important to understand what types of data are commonly targeted.
 

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HELP US, HELP YOU.

We send our newsletters once a month which include summaries of compelling content with links to additional information elsewhere as appropriate. We think this gives you the chance to quickly review our latest news and allows you to skip the bits you are not interested in.

In order to improve and deliver the information you want to read, please complete the short survey below.  We look forward to hearing what you have to say!
 

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HAVE A STORY TO TELL?

Everyone has a story, and we're looking for customers who would be interested in telling us about their non-profit, business, or any other endeavor that has been powered by Touch Support white-label and/or data center services.

We're looking to showcase customer stories on social media and our website, and would love to hear from you!

Drop us a line if you're interested at brent@touchsupport.com.

If we choose your story for the site, you'll get a $50 account credit as a token of our appreciation!

TRUST STARTS WITH TRANSPARENCY

We firmly believe trust is the foundation of a good relationship -- and we want to earn your trust by delivering a world-class service and a transparent view into our operations. We're committed to providing friendly, efficient customer interactions. Here’s a snapshot of our February operational metrics.