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Paper on the Avenue
"In many ways, the National Stationery Show is the highlight of my year as a business owner," asserts Gentry O'Neill, president/owner of Paper on the Avenue in Richmond, VA. "It's a time to reenergize, not just in terms of product, but to boost my enthusiasm and freshen my perspective. I love the anticipation of discovering new products and seeing the latest production techniques for custom invitations."
O'Neill, who has been attending the NSS annually since 2007, says she and her staff actually "get a little giddy" when the pre-show mailers start arriving. "In fact, we wait to open them when everyone is around so we can all savor the 'mailbox moment,'" she shares.
O'Neill describes her 1,200-sq.-ft. shop as an "authentic stationery store," in which you won't find much that doesn't directly relate to paper. Top-sellers for imprintables here include Faux Designs, Stevie Streck Designs and Rosanne Beck; while Smock, Checkerboard and William Arthur are among the best-selling wedding invitation lines. O'Neill's more-recent finds from the NSS include custom albums from Kramer Drive, Felix Doolittle and AR-EN Party Printers, which, she says, "have all outperformed my expectations and our customers are wild about them."
Such great lines have helped Paper on the Avenue to thrive in an ever-changing industry. "The evolution of digital printing has had a significant impact on our business," acknowledges O'Neill. "Holiday photocards were our largest product category in 2005; today we only have a small group of repeat customers who enjoy the 'ritual' of collaborating with us on a custom holiday card." On the flip side, she says, digital printing has enabled tremendous growth for "day-of" wedding accessories. "The fast turnaround, low minimums, and high profit margin of digital makes it easier than ever to add on sales to a wedding order," she relates.
One of O'Neill's first stops at this year's NSS will be the Best New Product display. "Inevitably, I lay eyes on a few must-have items and beeline it right to their booths!" she states, noting that she has recently been obsessed with desktop accessories and hopes to discover a "special treasure or two" to dress a desk in style. Additionally, she always looks to pick up three to five small, new greeting card lines to keep her selection unique and fresh.
Adds O'Neill, "The NSS is valuable for more than just sourcing new products. It’s an opportunity unlike no other to network with colleagues, strengthen relationships with vendors, participate in seminars – even take away merchandising ideas from the incredible booth displays."
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