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NEWS
Political Push for Local Government Digital Service
MOVES are afoot to create a Local Government Digital Service similar to the Government Digital Service which is hosted by the Cabinet Office. iNetwork was invited to attend a summit at the Local Government Association alongside Chief Executives, CIOs, Policy and digital folk to think about what might be useful and to shape a response from the sector.
If you want to know more and to find out how you can get your thoughts, comments and opinions heard this blog written by Phil Swan is worth a read.
Go ON and Nominate
HURRY! There is only a day left to nominate for the I Made a Difference Awards that recognises successes in the provision of basic online skills.
iNetwork has been a supporter of the Go ON NW campaign since its inception over nine months ago. The campaign seeks to support digital inclusion, more specifically raising the North West's game in terms of providing everybody with basic online skills. Go ON UK are now seeking nominations for those of you that have made a tangible difference, inspired by the campaign, to shout out about your success(es). The Go ON NW 'I Made a Difference' awards will be judged by Baroness Martha Lane Fox and BBC Breakfast's Steph McGovern amongst others.
To find out about the award categories and how to enter, please follow this link: imadeadifferenceawards.co.uk
Digital Inclusion,
Care and Welfare
iNETWORK will be holding our first Digital Conference on 22nd June in Manchester. The topic for our inaugural event is Digital inclusion, Care and Welfare. We have some really exciting speakers lined up for this event including: Ken Clemens (Age UK Cheshire), David Wright (DWP), Mark Golledge (LGA), Rahna Riley (Rochdale Council), Kate Norman (Cumbria Partnership NHS Foundation Trust), Chris hart and Najma Patel (Bolton Council) and many more!
If you are interested in delivering digital services for the vulnerable and hard-to-reach, and have an interest in digital inclusion, digital health and care, and/or digital welfare then do not miss this event. Hurry to secure your place as tickets are being claimed very quickly. For more information and to book yourself onto the conference, visit: https://inetworkdigitalconference2015.eventbrite.co.uk
A BIT of Free Training
iNETWORK member organisations have the opportunity to access free business and improvement training £1800pp. Delivered by Gateshead College, this training will enable delegates to learn key skills and critically analyse the performance of their business area to make lasting improvements to benefit residents and internal customers. Find out more from Catherine if you are interested in discussing any aspect of the training
CAN YOU HELP?
Customer Satisfaction Surveys
Is anyone currently using automated customer satisfaction surveys at the end of your calls? If so can you share with Toni at Calderdale council what system you use, and number of questions etc? Are the results integrated into any back office systems? If you can help answer, please contact Toni via Shelley.
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