In Shoreham, we prevented a single parent family from losing their home. Our client was waiting for a housing payment but was facing eviction from the home they owned because arrears had accumulated whilst they were waiting for a decision from DWP. We negotiated with the lender and the lender's solicitors to suspend the warrant which was initially refused. The adviser also queried the housing payment and ensured the client was in receipt of the correct benefit. This enabled the client to clear a substantial amount of arrears and cover the on-going monthly payments. The client is now in a position to remain in her family home and action by the lender has been suspended indefinitely.

In Horsham, we recently helped a homeless client who was fined for travelling on a train without a ticket and was also fined for rough sleeping.  Our adviser took on the case and called London Collection and Compliance Centre and followed up with a letter. After further repeated calls over a long period of time, they eventually agreed to write off £3174.00 as he was a vulnerable client with a mental health issue. 

In Burgess Hill, we helped a client to get a Debt Relief Order to write off debts which had led them to feeling depressed and suicidal. The client's GP recommended they seek help from us. Our advice has helped this client to turn their life around.

In Worthing, our Macmillan Welfare Benefit Advisers helped a client to cope with the assessment form for ESA Employment Support Allowance. This was having an impact on the client emotionally and was causing them immense stress which they felt was having an impact on their symptoms. Our advisor helped the client to make the application and reassured them of what to expect as part of the assessment and the financial entitlements. The client was also supported to apply for further benefits they were entitled to such as Personal Independence Payments and a Blue Badge. The client has now been awarded the benefits claimed and was also referred to the Macmillan Information Centre for emotional support.

Our NHS Complaints and Advocacy Service has helped a client to complain to SE Ambulance Service about the treatment of their husband during a suspected heart attach. The staff concerned did not believe the client and the client ended walking to the ambulance without any stretcher or chair offered. Upon arrival at the hospital the client's husband did in fact go into cardiac arrest and had to be resuscitated.

The client was supported to write a letter of complaint by a generalist adviser and then support was provided to get a response as soon as practicable.
 
Clear options were provided in regard to the NHS Complaints process so the client knew what they could do if they were not happy.
 
As a result of the client making a complaint improvements to the service SECAMB provide have been made. The staff involved have now been placed on customer care training and have been made to reflect on their behaviour.