As user experience design consultants, we use a lot of software to communicate with our clients. Whether it's project management software, like Basecamp or Asana, messaging software, like Slack, or remote meeting software, like WebEx, GoToMeeting, or Zoom, we've likely tried it. Of all the software we've ever used, a single screen has lead to more confusion for our team than any other: the WebEx Welcome screen. We have some thoughts about why it's so confusing and how it can be fixed.
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