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September 2017 Monthly Newsletter
Fuzzy Math
Assumptions vs Reality

As user experience design consultants, we use a lot of software to communicate with our clients. Whether it's project management software, like Basecamp or Asana, messaging software, like Slack, or remote meeting software, like WebEx, GoToMeeting, or Zoom, we've likely tried it. Of all the software we've ever used, a single screen has lead to more confusion for our team than any other: the WebEx Welcome screen. We have some thoughts about why it's so confusing and how it can be fixed.



Related Articles


Customization vs. Personalization in the User Experience

Customization and personalization both affect the user experience, so be careful to do it right.
Nielsen Normal Group

Zoom brings a dash of augmented reality and artificial intelligence to meetings in latest release

While mostly a fit for distance learning, perhaps A/R could be a fit in the office in the future?
TechCrunch

Personalization in UX Design: 5 Examples from Leading Apps

Personalization can be really creepy, or it can be seamless and life-changing. Here’s 5 examples that do it well.
UX Planet


Links of Interest


Fuzzy Math
User experience design, strategy, and innovation since 2009.
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