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DLM CONSULTING

LATEST BLOG POST

Think Like Matt Damon!

A HAPPIER WORKPLACE

Today's political climate can bring extra anxiety to the office. Let DLM work with your staff to strengthen collegial connections through kindness and empathy.

Customer Service & Your Mission
FEBRUARY UPDATE

On Thursday, March 9th DLM will present "Customer Service: Getting It Right Every Time," a high energy, hands-on workshop that will allow you to integrate ideal customer service practices into your company mission. 

Sign up for this program, or contact DLM directly for a customized workshop in your office.
 
  •       Say yes when you mean no
  •       Master the “Rules of Engagement”
  •       Turn challenges into opportunities
  •       Deliver beyond customer expectations
  •       Advance your mission through integrated customer service practices

Everyone knows how to say “please” and “thank you.” What organizations really need is a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectations.

Let DLM  help you build a robust customer service program that directly integrates into the core mission of your organization.
Click here to get things started!

Sincerely,
David L. Marino
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