Consumer International members from eight countries today launched the results of a joint survey of 11,000 airline passengers. 

The survey revealed one in four flights were delayed and one in ten people have had their luggage lost, damaged or delayed. It also found that where legislation existed to compensate passengers, airlines often didn’t meet their obligations. The members involved in this survey will be now using these results to raise awareness amongst consumers of their rights and hold airlines to account.

Consumers International has also put together a new webpage with some of the tools that CI members offer consumers to help choose airlines and seek compensation when problems arise.

You can read more about the survey results here. 

All good wishes,



Amanda Long
Director General,
Consumers International