My book, Valuing Bureaucracy, makes the case for professional government at all levels. At one time this would have been a self-evident or obvious proposition, but not today. It is no exaggeration to say that our great system of objective, non-political and competent government, once the envy of the world, is now in dire straits. The career and appointed political officials who take an oath to uphold the Constitution and do the public’s business have been compromised, cut back, or terminated, and the negative consequences are measurable. While the book has a theoretical dimension, at heart it is a study of federal, state and local regulatory failures that I came to understand during my 5-plus years of service as chairman of the Administrative Conference of the United States, a federal agency charged with improving the performance of agencies.
The key insights are that doing government well is hard, as difficult as any job in the private sector, and that the skills required are learned over time, which is why a stable career-oriented workforce is indispensable. The excessive use of contractors is not the answer. In my experience, the problem with the use of contractors is that their powers reach too high in the decision-making hierarchy, where institutional and even constitutional constraints demand career public officials. The turn to contractors is partly a political reaction to civil servants but also to a demonstrably false notion that the real experts are outside government.
I looked at numerous state examples of government failure, where the failures of contractors, who promised much at a high cost and often delivered little, were usually a contributing cause. At the federal level, it is no coincidence the GAO has never taken a contractor-dominated federal agency off its "high risk" list.
Politically appointed leaders, who have limited time to get their missions accomplished, want results and feel that contractors are easier to use. Thus, we now have a "blended" workforce of civil servants and contractors. To rebalance, we desperately need civil service reform. My belief is that fixing the civil service system will result in a surge of new talent to government, young people who want to be "social entrepreneurs” and to make a difference for America as a whole.
The Trump Administration favors public-private partnerships and other types of privatization. So the contractor vs civil service issue has become even more important. We can't have contractors managing contractors. We need smart and dedicated civil servants to oversee the public investment process or we will be faced with more government failure in the future, and more disregard of government and its workers. There is no substitute for responsible public management.
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