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1 August 2017

Self-lay news: our new commitments

Rob Hughes, Self-Lay Programme Manager
Dear <<First Name>>,

Just a short update: our new improvement plan is hot off the press - find out more below. I'm looking forward to keeping you informed as we deliver on these commitments going forward.

All the best,
Rob Hughes, Self-Lay Programme Manager

Thanks for sharing.

What self-lay providers say about Thames Water.
A big thank you to those who shared feedback on camera at our forum on 22 June. Videos like these help us to educate our teams about self-lay providers.

Our next steps.

New improvement plan.

From the delivery of source of water connections, to meter ordering timescales, we want to get it right for you. We've just published a new set of commitments based on your feedback.

To see what we're changing, check out the new improvement plan.

If you have feedback on our updated plan, please let me know.

Let's keep talking.

Save the date.

Our next event will be held on Friday 10 November 2017 at The Oxford Belfry.

The focus will be on changes to the connections charging framework coming in 2018, and what that will mean for your business.

What do you think?
How would you rate this newletter? I'd really appreciate your feedback.

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Self-lay microsite
robert.hughes@thameswater.co.uk
Our mailing address is:
Thames Water Developer Services
Clearwater Court
Vastern Road
Reading, Berkshire RG1 8DB
United Kingdom

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