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Technical Tips from the Faculty Help Desk

Announcements

August Update to Bb Learn

On August 20-21, Bb Learn was updated to a more recently-released Service Pack (Q2 2016 Cumulative Update 1). With a newer version of Bb Learn, there are new issues. You can view a short list of the bugs we think may affect you and your students here. There is an issue with tests, Cursor and Screen Jumps to the Last Question on Test, that may be a major annoyance with students, plus the bug, Issue Navigating Away from Grading Attempt in Grade Center, which affects instructors grading quiz attempts. 

Pearson System Issues
 

Many of you who use Pearson products (MyLabsPlus, MyMathTest, Pearson Custom Integration, Pearson MyLabs/Mastering, etc.) are aware of the various system issues during the first week of the semester. This was a global Pearson issue that affected other universities and K-12 in addition to NAU; it was definitely an illustration of how our reliance on systems outside our control can leave us a bit stranded. We appreciate everyone’s patience while our faculty and students, as well as various NAU support organizations, kept pressure on Pearson to resolve the issues as quickly as possible.
 

ELC Faculty Help Desk Hours

We resumed our normal hours on August 22. We are now available by phone:

Monday - Thursday 8:00 a.m. - 8:00 p.m.
Friday 8:00 a.m. - 6:00 p.m.
Saturday Noon - 6:00 p.m.
Sunday Noon - 6:00 p.m.

Outside of those hours, please request support via email: elc-help@nau.edu.
 

Upcoming ELC Workshops

____________________________________________________

09/06 — 10:00 - 11:30 a.m.
Blackboard Collaborate Ultra (the "new" experience)

09/06 — 2:00 - 4:00 p.m.
Office Mix

09/07 — 9:00 - 10:30 a.m.
SoftChalk: Creating Engaging Digital Lessons        

09/08 — 2:00 - 3:30 p.m.
Kaltura for Bb Learn

09/09 — 9:00 - 11:00 a.m.
Bb Learn: Managing Grades and Your Full Grade Center   

09/09 — 2:00 - 3:30 p.m.
SoftChalk: Creating Engaging Digital Lessons         

09/12 — 9:00 - 11:00 a.m.
Office Mix

09/13 — 9:00 - 10:30 a.m.
Blackboard Collaborate Ultra (the "new" experience)    

Calendar iconCalendar

Asynchronous Workshops


Essential Computer Skills
(Click to self-enroll)

Bb Learn for Instructors
(Click to self-enroll)

Quick Start for Bb Learn
(Click to self-enroll)

Managing Grades and your Full Grade Center
(Click to self-enroll)

Academic Integrity at NAU
(Click to self-enroll)

Attention Matters
(Click to self-enroll)

Backward Design
(Click to self-enroll)

Collaborative Learning Using Technology
(Click to self-enroll)

Implementing Self-Regulated Learning Using Technology
(Click to self-enroll)

Pedagogy and Practice in Blended Learning Design
(Click to self-enroll)

Important Dates & Deadlines


9/8 — Last day to Add a class (without having to file a petition and pay a $25 late add fee)

9/8 — Last day to Drop/Delete a class (without class appearing on students’ transcripts)

9/8 — Last day to change Audit to Credit or Credit to Audit

9/9 — Withdrawal in effect (class will appear on students’ transcripts with a “W” where grade is reported)

9/9 — Petition to Add a class and $25 late add fee in effect

9/12 — Last day to drop with 100% tuition refund for M16 session classes ONLY.  Shorter sessions have prorated deadlines

9/19 — Open enrollment begins for Winter 2016

9/30 — Last day to file for A-Pass/Fail

Special Requests

If the workshop you wish to attend is not currently offered, or is offered at an inconvenient time or location, we can add a section to meet your needs. Suggest a topic and we can develop a custom training for your department. We're happy to train you in our facilities, in yours, or online. Send us your special workshop requests.
e-Learning Center
601 S. Knoles Drive
Gammage - (Bldg #1)
Help Desk: 928-523-5554  
Help Desk Toll Free: 866-802-5256 
Front Desk: 928-523-1629 
Fax:  928-523-1662
Copyright © 2016 NAU Faculty Support, All rights reserved.


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