At the stroke of midnight on Oct. 1, 2009, our current toll collection system was switched on, ushering in the era of E-ZPass on the Ohio Turnpike.
Our valued customers save both time and money using E-ZPass. In fact, the average savings on tolls is 33 percent and customers can save up to 50 percent on a single trip.
Since E-ZPass began on the Ohio Turnpike, customers have saved more than $300 million. While our current system is working well and is not yet obsolete, the lifespan of such systems is 8-12 years. That's why it's essential that we begin planning for the future of our toll collections system.
Many thanks to the more than 9,000 customers who took our toll collection and customer service system survey last month. Look for a report on the findings in future editions of Customer Connection.
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Randy Cole
Executive Director
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