Thank you - for reading this newsletter, for supporting me, and for caring (genuinely and passionately) about the power of Customer-centricity to transform lives, jobs and business.
The Churchill Arms in London's Notting Hill gets it (see image above). Here are just three quick links that I am calling my Christmas crackers for 2017 - enjoy!
The Guys are Ready to Buy!
If you're still trading this week - enjoy this on-point (and very funny) post by Bob Phibbs - the Retail Doctor!
The Public's Scores (on UK Customer Service) Are In!
I was quoted in this week's Tourism Society Weekly update - commenting on a worrying new survey.
As ever though - there's an opportunity for smart businesses! Read it here.
And Finally...
Here's my Christmas card to you. It downloads as an MP4 file (the mobile version is here), and it's worth the watch, I promise! (It's inspired by my communication programme "It's a Zoo Around Here") Enjoy - have a wonderful break, and see you in 2017!
Join me on Social Media... for Customer Experience, Communication and Leadership news and tips. Links below...
