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Welcome to the Healthwatch Rochdale e-Bulletin

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Healthwatch Rochdale
Healthwatch Rochdale's latest e-bulletin includes the local Health and Social Care news within the Rochdale Borough, as well as a brief update of what we have been up to in the month of December.

Take a look at Healthwatch Rochdale's Activity Report for a full update on what we have been up to!

 

 

 

Healthwatch Rochdale are currently recruiting for the role of Treasurer for the Board

 

The role of the Treasurer is to lead the Board in ensuring that the organisation is financially viable and that proper financial records and procedures are adhered to and maintained. 

Delegated responsibilities of the Treasurer

  • To provide an overview and scrutiny role in all financial matters of the organisation
  • To ensure that the organisations accounts are kept in accordance with the law
  • To ensure that all designated funds are spent for the purpose that they were obtained
  • To ensure that the organisations financial policies and procedures are reviewed annually to ensure compliance with any changes in law
  • To ensure appropriate financial systems are in place, e.g. banking and cash processes
  • To liaise with the Chief Executive Officer and Office and Communications Manager on behalf of the Board of directors to ensure that the accounts are audited or independently examined annually and Annual Returns and accounts are logged with Company’s House within the time scales stated.
  • To work with the Chief Executive Officer to ensure that the Board of Directors receive monthly financial reports at Board meetings
  • To work with the Chief Executive Officer to ensure that any financial risks or concerns are reported to the Board of Directors. To ensure that financial risk management plan is in place to address any issues
  • To work the Chief Executive Officer on the review on Annual Budget setting
 
Minimum skills
 
The treasurer must have knowledge and skills in the area of financial management.

 
If you are interested in applying for this voluntary position or would like to discuss the role further, please contact Kate Jones CEO of Healthwatch Rochdale on 01706 249 575.
 
To apply for the role please send your CV to
Kate.Jones@healthwatchrochdale.org.uk
 
The closing date for this post is Friday 13th January 5pm


 

Rochdale Eye consultant named Doctor of the Year at Pennine Acute Trust Staff Awards 2016
 

 

A CONSULTANT ophthalmologist and clinical director based at Rochdale Infirmary, who has been described as being “a consultant like no other”, has been named Doctor of the Year Award at The Pennine Acute Hospital NHS Trust’s 7th annual staff awards event.

 

The Staff Awards 2016 consisted of 14 award categories which recognised the very best of patient care, skill, dedication and innovation across the Trust’s 9,000 staff who work at its four hospitals and across community services.

 

At the final awards dinner at the Sheridan Suite in Manchester, Trust Chief Executive Sir David Dalton and Chairman Jim Potter, announced that Mr Tanveer Hashmi had won the Doctor of the Year Award.

 

Mr Hashmi  was awarded the gong for providing excellent leadership and inspiring others; he cares significantly for patients and wants to work in an exemplary service.  He has single handedly validated a follow-up waiting list of 2000 patients and ensured that patients are added to lists to be seen by the department. 

 

Described as always wanting to offer patients the best possible care, he regularly works his annual leave around operating days so that his patients undergoing cataract surgery are not kept waiting any longer than is necessary. He provides a quality service, working with the booking and scheduling department to reduce patient waiting times and is constantly suggesting ways in which the service can be improved.

 

Mr Hashmi said: “I was thrilled to receive the accolade of being named the Trust’s Doctor of the Year.  It’s important to stress though that the award reflects a team effort from all the ophthalmology staff at Rochdale Infirmary.  Without everyone’s hard work we would not be able to achieve the best outcomes for all our patients.”

 

Trust Chief Executive, Sir David Dalton, said: “The Trust’s staff awards is a wonderful celebration of the great things our staff do and achieve, and an important formal recognition of our staff and volunteers who have not only lived and delivered the Trust values, but who have gone the extra mile and shown exceptional skills, care and compassion. This is a highlight in the Trust’s calendar to recognise the efforts, contribution and achievements of staff at all levels across our hospitals and community services. This event is a fitting way to say well done and thank you.”

 

Trust Chairman Mr Jim Potter added: “All of our staff who are award winners represent the very best of what this Trust and the NHS stands for and the values we hold, putting the patient at the centre of everything we do. The award categories reinforce not only the Trust’s core values of being quality driven, responsible and compassionate, but also reflect on what we hold dear, namely teamwork, innovation, quality of care, leadership, safety and work with our local healthcare partners.”

 


The  specialist Eye Unit and Ophthalmology Service opened at Rochdale Infirmary in January 2014 after a £1.8 million investment. The unit provides a comprehensive ophthalmology service for both planned and emergency eye care for Rochdale borough patients and patients across Bury, Rossendale and parts of East Lancashire, Tameside and Glossop.

 

The Eye Unit is a ‘state of the art’ environment providing a full out-patient service, Pre-op assessment clinic, a Day Case unit which has two co-located theatres, three wards, two for adults plus a dedicated children’s ward, where a variety of surgical procedures take place.

 

The Staff Awards event was fully paid for and supported by a number of sponsors including: Vinci Construction UK Ltd; Mitie; Arnold Clark Vehicle Management; Atlas Diagnostics; Capsticks; Hill Dickinson; WiFi SPARK; NH Case; Corporate Design Company; ANS; APS and G4S Facilities Management. Trophies sourced by Lennard Trophies.

 

The Doctor of the Year Award was sponsored by Arnold Clark Vehicle Management.

 

A heart failure lead specialist nurse Anne Sharrocks based at The Royal Oldham Hospital was named Nurse of the Year, with Rebecca Chadwick, a clinical specialist physiotherapist, winning the Allied Health Professional of the Year Award for leading the development of a rehabilitation strategy within the critical care units within the Trust. 


 

Hear young people's views on bullying

 

A series of 4 short You Tube videos on: 

Bullying - Why me?

Bullying - I felt so stupid

Bullying - Bullied for who I am

Bullying - with Alyson Harvey from Rochdale Borough Safeguarding Board.

Alyson talks about the impact that bullying can have on primary school / high school pupils.  The types of bullying that occurs from physical, verbal, emotional, face to face and cyber bullying.  She talks about the work that Rochdale Council and local partnerships are doing to help bullying, as it has been reported that 25% of pupils in primary school have reported as being bullied, up to 65% in high school that have had some type of bullying and the way forward from here.

Watch the 4 bullying videos here (You Tube Videos)


New Oldham team helps to get people home from hospital

 

Oldham residents will be supported to return home from hospital quickly and safely, thanks to a new team of health, social care and third sector professionals.

The Oldham Rapid Community Assessment Team works closely with colleagues at The Royal Oldham Hospital, including those in the A&E department, to react quickly and prevent people from being admitted to hospital if they can be supported at home with the right professional help.

Once at home, the team takes a partnership approach to assessment and care planning to understand what level of support the individual may need to live as safely and independently as possible.

The team works with the patient to identify the tasks they may need help with - such as getting in and out of bed or a chair, mobilising around the home, getting washed and dressed, making meals and managing medication - working with community, mental health and social care professionals to ensure appropriate support is provided if needed on an ongoing basis.

Practical services such as warm home assessments, home adaptations and social activities such as luncheon clubs can also be arranged by the team.

The service was established by the Oldham Urgent Care Alliance, a partnership of 10 health, care and voluntary sector organisations developed to improve outcomes for local people by enhancing current service provision.

It consists of therapists, nurses, health care assistants and mental health practitioners from Pennine Care NHS Foundation Trust, social workers from Oldham Council, and a Promoting Independence in People (PIP) support worker from Age UK Oldham, who have been brought together to work as one multi-agency team.

As well as preventing people from being admitted to hospital by identifying them early, the team works closely with hospital-based nurses, doctors, discharge coordinators and the RAID mental health liaison team to also support patients who have been admitted to the wards who could be discharged early with the support of the service.

Caroline Drysdale, Oldham Community Services Director at Pennine Care and Chair of the Oldham Urgent Care Alliance, said: “It’s essential that community-based services work closely together, alongside the teams in our local hospitals, to ensure people can receive care closer to home. As long as the right support is in place, being at home has better outcomes for the patient who is able to regain their independence.

“It is also beneficial for the whole local health and care system, because ensuring people can be discharged quickly and safely helps to reduce some of the pressures faced by hospitals. This is even more important over the winter months, when our health and care services will be busier than usual.”

The Oldham Rapid Community Assessment Team has been commissioned by NHS Oldham Clinical Commissioning Group.

Cllr Eddie Moores, Cabinet Member for Health and Wellbeing, said “This new service will help those who need a lower level of support and will complement  a range of other services,  designed to ensure people can return from hospital in a hospital in a timely and safe manner.  All the stakeholders have worked hard to integrate their teams so that residents receive joined up services which are more efficient and which ensure continuity to their care.”  



Have your say on the HMR (Heywood, Middleton and Rochdale) 7 Day Access to a GP or Nurse service
 

The HMR (Heywood, Middleton and Rochdale) seven day access service went live in early December 2015 allowing patients to have access to evening, weekend and bank holiday appointments.
 
Healthwatch Rochdale would like to invite you, as a Rochdale Borough resident, to participate in the ‘HMR 7 Day Access to a GP or Nurse’ survey. Healthwatch Rochdale will use your feedback to highlight positive aspects in this service and also areas where improvement are required.
 
The survey should take no longer than 5 minutes to complete and Healthwatch Rochdale would greatly appreciate it if you could fill in the survey now by clicking the following link,
https://www.surveymonkey.co.uk/r/HWR_7DAYACCESS. The deadline to complete the survey is Friday 6th January 2017.
 
Thank you in advance for completing this survey.


Doctors and nurses prepare for surge in cases of winter vomiting bug
 

A NATIONAL surge in reported cases of the winter vomiting bug, known as Norovirus, has prompted hospitals run by The Pennine Acute Hospitals Trust to support the advice by Public Health England and prepare its own doctors and nurses for a potential local surge in the run up to Christmas.

To prevent the spread of Norovirus, the general public are also being asked not to come and visit friends and relatives in hospital if they have had diarrhoea or vomiting in the past 48 hours, or are suffering from a flu-like illness.

Patients who are due to come in to hospital, but have had either diarrhoea and/or vomiting in the previous 48 hours are also being asked to contact us first for advice, so we can make appropriate arrangements.

Figures from Public Health England show 45 per cent more cases at this point when compared with the same time last year, with 1,495 laboratory reports so far nationally this winter; and it is predicted that as more cases are counted this figure will increase.

Services are already overstretched at the Trust, which manages The Royal Oldham Hospital, North Manchester General Hospital, Fairfield General Hospital in Bury, and Rochdale Infirmary as well as community services, so preparing ahead of a local surge in Norovirus is key.

Norovirus is highly contagious and spreads rapidly in closed environments such as hospital wards and departments, and other community environments such as schools, colleges and care homes. As such, the Trust has issued guidance to all its Senior Charge Nurses and Consultants today asking them to be vigilant for diarrhoea and vomiting (D&V) episodes or outbreaks.

Staff are being reminded that it is recommended that all patients admitted should be clinically assessed for Norovirus symptoms regardless of the reason for admission.

They are also being told that patients with a suspected Norovirus infection should be isolated in a single room with dedicated equipment, and to inform a member of the Trust’s highly trained Infection Control Team for further advice.

Staff washing their hands with soap and water is also a key way to stop the spread of Norovirus as well as ensuring that no patient food is left out on bedside lockers as this could become infected.

Claire Chadwick, Head Nurse for Infection Control at The Pennine Acute Hospitals NHS Trust said:

“We are asking all staff to be vigilant to assess all patients on admission for a recent history or current symptoms of Norovirus. The illness is starting to spread widely in our community population. In recent days a national increase of 45 percent in cases was highlighted and many hospitals are reporting ward closures.

“We always expect to see more cases of Norovirus as we approach winter however, we have seen a sudden increase in the last few days in our community care homes. It is therefore vital that all our staff follow the key rules to protect themselves, their families, and especially our patients, and that we are prepared to manage any cases safely and prevent further spread to other wards or departments.”

Public Health England’s advice for patients who think they may have norovirus or winter vomiting is:

  • Norovirus infection is a self-limiting illness and you will usually recover naturally without treatment. It is, however, important to take plenty of drinks to replace lost fluids.
  • Visit the NHS Choices website at www.nhs.uk for advice on how to manage your symptoms at home or help to access the most appropriate health service.
  • If symptoms persist, ask for a telephone consultation with your family doctor. Avoid visiting your GP surgery or local A&E Unit as you may pass the infection on to others.
  • Wash hands thoroughly and regularly at all times, but particularly after using the toilet and before eating.
  • Do not visit friends or relatives in hospitals or residential care homes until you have fully recovered and have been free of symptoms for at least 48 hours as there is a real risk that you would introduce the infection into these communities putting vulnerable people at risk.
  • Stay away from work or school until you have fully recovered and been free of symptoms for 48 hours.
  • Do not handle or prepare food for other people until you have been free of symptoms for at least 48 hours.

A leaflet on how to stop the spread of Norovirus can be found here: https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/322947/Stop_norovirus_spreading_this_winter_leaflet.pdf

 

 

Keeping seasonal coughs and colds at bay

 

Winter weather can be seriously bad for our health. Being cold can aggravate existing conditions and raise the risk of increased blood pressure, heart attacks and strokes. However, there are lots of things you can do to stay well this winter.

Get expert advice
Always seek advice from your pharmacist at the first sign of a cough or a cold before it gets more serious.

Buy over-the-counter medicines
Many over-the-counter medicines (including paracetamol and ibuprofen) are available to relieve symptoms of common winter ailments such as colds, sore throat, cough, sinusitis or painful middle ear infection (earache).

Keep warm
Keeping warm, both inside and outdoors, over the winter months can help to prevent colds, flu and more serious health problems such as heart attacks, strokes, pneumonia and depression. You should:

  • Wear several layers of light clothes, as these trap warm air better than one bulky layer
  • Heat your home to at least 18C (65F)
  • Stay active – try not to sit still for more than an hour or so

Keep out the cold at night
Keep your bedroom window closed on winter nights – breathing cold air can be bad for your health as it increases the risk of chest infections.

Get the right help
Make sure you're receiving all the help you are entitled to. Learn how to make your home more energy efficient and take advantage of financial schemes to keep up with energy bills. See 
Keep Warm, Keep Well for details

Read more at
https://www.nhs.uk/staywell/#7ScWEc34tXydufEj.97

GM Health & Social Care Devolution HD

Devolution has the potential to completely transform Greater Manchester’s health and social care system. This video explains how and why services will change from April 2016 as the NHS and local councils work in partnership to transform the lives of Greater Manchester’s 2.8 million residents.  
 
#GMDevo Visit http://gmhealthandsocialcaredevo.org.uk/ for more information
 



Rochdale Borough Council is to abolish cremation and burial fees for children under 18 years of age.
 

Council leader Richard Farnell has asked for the charges to be scrapped in an act of ‘care and compassion’ towards grieving families.

Currently, the council only waives charges for infants under the age of one. Now, Councillor Farnell has asked that all charges for burials (currently £202) and cremation fees (£89.70) for children up to the age of 18 be waived in the future.

Councillor Farnell said: “I cannot begin to imagine what it must be like for a parent to lose a child. The impact on families is devastating. They need as much support as possible at this shattering time and shouldn’t have to worry about the costs of burial or cremation. That is why we are doing the right thing for parents and showing some care and compassion by scrapping these fees.”

Councillor Farnell has also demanded the government to end the misery of heartbroken relatives having to fill out a lengthy 35-page social fund application form to get even the basic help with other funeral costs.

The council’s decision to scrap the fees follows a failed bid to get the government to pay the costs of funerals for children.

Councillor Farnell added: “To have to be worrying about money at a time like this is painful. The government has refused to help, so Rochdale Borough Council is stepping in to find the resources from our own funds.”


Pennine Care response to CQC Requires Improvement notice

 
  • CQC inspection outcome: ‘Requires Improvement’ overall for Pennine Care
  • One service rated as ‘outstanding’, nine rated as ‘good’, six rated as ‘requires improvement’ overall
  • 90% of services rated as ‘good’ or ‘outstanding’ for caring
  • No services rated as ‘inadequate’

Michael McCourt, Chief Executive of Pennine Care NHS Foundation Trust, commented: “Clearly the Trust would always aspire to achieve outstanding or good for the care it provides and this was achieved by the vast majority of services inspected across all five domains. 

“It should be commended that 90% of services were rated as good or outstanding for caring and the report highlighted that staff were on the whole responsive, respectful and caring and professional in their attitudes and worked to support the patients. 

“However, there are a number of services that were rated as requires improvement and we will take the issues raised seriously and act swiftly to make changes.  This is a reflection of the immense challenges we continue to face in providing complex care to the most vulnerable of people and we need to work together with our patients, partners and commissioners to make demonstrable improvements.”

The Trust will now be working with services and the CQC to develop an action plan to address the areas for improvement.

You can view the CQC report in full by clicking here.  


What do people think about NHS dental services?

 

Most people are able to make an NHS appointment when they try to. However, in some areas of the country, people find it very difficult to get access to NHS dental care.

Healthwatch England's latest report highlights what people have told the Healthwatch network about their experiences of using dental services in England.

Access to NHS Dental Services report identifies three key issues people face when accessing dental care. 

Three problems people shared

Everyone should be able to access good quality NHS dental services. However, the experiences people have shared with local Healthwatch tells us that there are still problems in some areas.

Problems accessing NHS dental care

We learnt that in some parts of the country, people still can have trouble getting appointments with NHS dentists. We also heard that there are real gaps in provision for particular groups, such as those in care homes, people with disabilities, refugees and people who are homeless.

In some instances, commissioning arrangements for dentistry are not keeping up with changes in demand, leaving people without access to the dental care they need. Local Healthwatch are well placed to work with NHS England and other relevant bodies to identify where such gaps exist to help ensure people can go to the dentist when they need to.

Lack of consistent guidance and information


Mixed information given to patients about how frequently they should go to the dentist means that some people could be going too often, and others not often enough. 62% of people in our poll who had visited an NHS or private dentist were advised to go back within six months, and a further 20% were advised to return in a year.

However, the National Institute for Health and Care Excellence says that for adults with healthy mouths and teeth, a visit once every two years is enough. Better information for patients could help free up appointments for people who need them more, and save time and money for people who have healthy teeth and gums.


Difficulties making a complaint when things go wrong

It’s vital that all parts of health and social care learn from people’s experiences – both good and bad. We found that some dental practices are not sharing adequate information about how people can go about making a complaint about their service, meaning that opportunities to improve are being missed. Healthwatch Hampshire found that fewer than half of NHS contracted dental practices across the county had information on their website about complaints.

With overlapping responsibilities for different kinds of complaint, and most high street dentists providing both NHS and private treatment, it’s not surprising that some professionals find the system confusing too. We’re therefore working together to try and improve everybody’s understanding.

A new NHS dental contract is being developed that will focus on helping people look after their teeth to avoid problems in the future. However, we believe there is much that could be done to improve people’s experiences now.


Download the report here

 

NHS England announces proposed action to cut sales of sugary drinks on NHS premises
 

NHS England’s Chief Executive Simon Stevens has today announced details of proposed new action to cut obesity and reduce the sales and consumption of sugary drinks sold in hospitals.

England would become the first country in the world to take action across its health service in this way. A formal consultation launched today gives details of a proposed new fee to be paid by vendors, or alternatively seeks views on an outright ban.

As Europe’s largest employer, with over 1.3 million staff, the NHS committed in its overall strategy, the Five Year Forward View, to improve the health of its workforce.

A recent survey found obesity to be the most significant self-reported health problem amongst NHS staff, with nearly 700,000 NHS staff estimated to be overweight or obese.

Rising rates of obesity amongst NHS staff are not only bad for their personal health, but also affect sickness absence and the NHS’s ability to give patients credible and effective advice about their health.

NHS premises also receive heavy footfall from the communities of which they are a part, with over 1 million patients every 24 hours, 22 million A&E attendances and 85 million outpatient appointments each year. The food sold in these locations can send a powerful message to the public about healthy food and drink consumption.

Addressing the ukactive National Summit, Simon Stevens said: “Confronted by rising obesity, type 2 diabetes and child dental decay, it’s time for the NHS to practice what we preach. Nurses, visitors and patients all tell us they increasingly want healthy, tasty and affordable food and drink options. So like a number of other countries we’re now calling time on hospitals as marketing outlets for junk food and fizzy drinks. By ploughing the proceeds of any vendor fees back into staff health and patient charities these proposals are a genuine win/win opportunity to both improve health and cut future illness cost burdens for the NHS.”

Today’s formal consultation proposes levying a fee for any vendor of sugar-sweetened beverages (SSB) on NHS premises. It is complementary to the government’s proposed sugar tax, but would begin sooner – in 2017 – and based on best evidence would cover the full range of sugar sweetened drinks. Subject to consultation the drinks affected would be any drink with added sugar including fruit juices, sweetened milk-based drinks and sweetened coffees.

Proceeds from the fee would be used directly to fund expanded local staff health and wellbeing programmes and/or the trust’s patient charities. It also seeks views on an outright ban on certain products being sold on NHS premises, an approach now beginning to be taken by hospitals in several other countries.

The consultation will ask for the views of patients, carers, NHS staff, the public and suppliers and will close on January 18 when feedback will be considered and a decision taken about how this should be taken forward into the NHS standard contract.

A recent two month NHS pilot of different types of sugar policies at four hospitals has already taken place and showed positive results. For example, one site reported that although no sugary drinks were sold during the trial, the overall total number of drinks sold did not decrease and they were financially unaffected.

A year ago NHS England introduced a number of initiatives to improve staff and patient health and well-being including the following which are now delivering real benefits for staff and patients:

Staff Health and Wellbeing CQUIN: This included the introduction of a new staff health and well-being financial incentive (Commissioning for Quality and Innovation), which NHS England is now announcing will be extended for at least the next two years.

To receive some of the fund hospitals and providers have had to introduce staff health and well-being programmes and healthier food choices. The wellbeing initiatives include mental health programmes, physical activity schemes and fast track access to physiotherapy for staff with back and other MSK problems.

The healthier food choice scheme includes incentives for hospitals and trusts that end price promotions on high fat, salt, saturates, sugar foods; that stop advertising of unhealthy foods on NHS premises; and that end the sale of unhealthy foods at checkouts, while ensuring healthier meals are available out of hours.

The Healthy Workforce Programme: In addition, 75,000 staff across 10 Trusts, one CCG and NHS England have taken part in a pilot scheme to improve health and well-being focusing also on mental health, physical health, improving the food environment, culture and leadership.

To increase physical activity and help staff manage their weight they have trialled a variety of schemes  including appointing health trainers and dieticians to give staff tailored advice on diet and exercise, as well as discounts with local gyms. All sites used a Weight Watchers discount, negotiated by NHS England.

Examples of successes include West Midlands Ambulance Service which in partnership with Slimming World has helped nine per cent of its staff (392) lose over 3350lbs – the equivalent of 18 adult men.

Bradford District Care have set up a Couch to 5K group, appointed an onsite chef who prepares healthy food daily, have reduced portion sizes of meals and implemented a price premium on unhealthy foods.

The Walton Centre participated in the NHS Games in 2015, which included a 5k run and other sports competitions and they opened their specialist physiotherapy gym to staff after 5pm.

Support for General Practice: The £19.5m ‘NHS GP Health service’ launching in January 2017: it is a free, confidential service provided by health professionals specialising in mental health support to doctors, accessible via a confidential national self-referral phone line, website and App, enabling GPs and GP trainees to seek information about services available, access self-help tools, and access clinical support. An occupational health specification has also been developed to ensure there is a consistent level of occupational health support for staff working in primary care across the country.

 


Dementia: care, support and awareness

 

 The Government's aim is for England to be the best place in the world for people with dementia, their families, and carers to live and the best place to undertake research into dementia. Now the Department of Health wants to hear from people with dementia, their families and carers about their experiences. 

Find out more
here

Deadline: Tuesday 31 January 2017  


Funding of treatment outside of clinical commissioning policy or mandated NICE guidance

 

NHS England is consulting on the development of stand-alone commissioning policies, covering in-year service developments, individual funding requests, funding for experimental and unproven treatments, and continuing funding after clinical trials. These proposed policies will be separate from generic NHS England commissioning policies, which are provided in other publications.

Find out more
here

Deadline: Sunday 15 January

 

Healthwatch Rochdale LTD. Registered Company Number: 08429721
Copyright © 2016 Healthwatch Rochdale, All rights reserved.


 

 
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