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We have a PASSION for CREATING  solutions!

Hegwood Newsletter - February 2017

Welcome to this months addition of the Hegwood Electric Newsletter.  Our newsletter delivers a snap shot report for technology updates and industry news about Industrial Automation and Controls...and our role in all of it. We hope this gives you some "mind candy" to think about and in particular your own applications and requirements. If you want some more information on any particular subject and how we can assist, please contact us.
 

Visit our Website for Information and the Gallery!
Results, Statements, Buying Local
 
Our first Customer Satisfaction Survey was published January 9th and the results are in!  We strive very hard to meet and exceed our customers expectations in Quality and Service. Thanks to everyone that took the time to answer the survey and is assisting us in improving Hegwood Electric. You can find the results at the end of the newsletter.
In our Corporate Statements, we use the words Quality, Service, Passion, and Creating Solutions. Over the next couple of newsletters, we want to touch on the definition and meaning of these words and how it differentiates us from other companies. However, they not only differentiate Hegwood Electric but through us, they reflect on your company and your products and we take that responsibility very serious.  Lastly, this ALL bundles up into what we are terming as "Insurance". Please note the teaser!

Frank Lamb of Automation Consulting Services published a short article titled, "Five reasons to use local vendors for buying technical products." In the current world of Globalization, one might ask themselves what is "local", but the article has some great points.

We hope you enjoy this months newsletter.
Five reasons to use local vendors for buying technical products
 
As we noted above, this article by Frank Lamb lists five reasons to buy local.  "Local" in this era of Globalization might have a different meaning to various people.  Does local mean within your own city? Within your own state? Country? We would say it depends on the specialization and expertise of those providing the service.and/or product and if it's technical in nature.

The five reasons listed are:
  • Technical Support - Vendor expertise that is close and responsive
  • Education - Lunch and learn and training courses that are local
  • Stocking programs - Products on the shelf
  • Shipping costs/time - Freight, Duty, Tariffs, Turn Around
  • A friendly face - Sitting down with your local vendor brings benefits
The link to this article is here Five Reasons.  How can Hegwood Electric assist you in these areas?  Let us know by Contacting Us.
What is Quality? How does this affect you?

Quality is a measure of excellence or a state of being free from defects.

When you review a product you're buying, control panels for example, what is "quality" and what exactly are you looking for? Is it the perceived quality of the component manufacturers - i.e. PLC, HMI, relays, etc.? Is it the quality of the overall assembled product when using different component manufacturers? Does craftsmanship enter into quality?  Is factory acceptance testing (FAT) a part of overall quality? If you said yes to any or all of these questions, WHY is quality so important?

I would submit that YES is the answer to all of the above and here are just a couple of reasons: 
  • Containing costs (lost labor, downtime, and scrap material) is a priority in the manufacturing environment and can be done through purchasing quality machinery and their associated control systems. How much is downtime?
  • Training staff to understand the cost of poor quality is an imperative. Repairing a defect in the field is very costly. Damaged reputation, replacement parts, and warranty work all come into calculating the cost of poor quality.
"The Bitterness of Poor Quality, Remains Long after the Sweetness of Low Price is Forgotten." - Ben Franklin
...and the Results are?
 
The results from our first Customer Satisfaction Survey are in.  Again, thanks to all who participated. Now, with no further delay:

1. How likely is it that you would recommend this company to a friend or colleague?

Detrators (0-6)                                0%
Passives (7-8)                          21.74%
Promoters (9-10)                      78.26%

2. Overall, how satisfied or dissatisfied are you with our company?
 
Very satisfied  92.59%  
Somewhat satisfied    7.41%  
Neither satisfied nor dissatisfied    0.00%  
Somewhat dissatisfied    0.00%  
Very dissatisfied    0.00%  

3. The product you purchase, is it services, materials, or both? Select all that apply.
 
Services                                      88.46%
Material   80.77%

4. Which of the following words would you use to describe our products? Select all that apply.
 
Reliable                                       73.08%
High quality   73.08%
Useful   46.15%
Unique   23.08%
Good value for money   46.15%
Overpriced     3.85%
Impractical     0.00%
Ineffective     0.00%
Poor quality     0.00%
Unreliable     0.00%
 

5. How well do our products meet your needs?

 
Extremely well                             42.31%  
Very well   57.69%  
Somewhat well     0.00%  
Not so well     0.00%  
Not at all well     0.00%  

6. How would you rate the quality of the product?
 
Very high quality                          42.31%  
High quality 50.00%  
Neither high nor low quality   7.69%  
Low quality   0.00%  
Very low quality   0.00%

7. How would you rate the value for money of the product?
 
Excellent                                    29.17%  
Above average 41.67%  
Average 29.17%  
Below average   0.00%  
Poor   0.00%

8. How responsive have we been to your questions or concerns about our products?
 
Extremely responsive                  57.69%  
Very responsive 42.31%  
Somewhat responsive 0.00%  
Not so responsive 0.00%  
Not at all responsive 0.00%  
Not applicable 0.00%

9. How likely are you to purchase any of our products again?
 
Extremely likely                           66.67%  
Very likely 33.33%  
Somewhat likely   0.00%  
Not so likely   0.00%  
Not at all likely   0.00%

10. What were your biggest hesitations before buying?
  • We did not have any hesitations on purchasing from Hegwood. We saw their interest and ability to provide a custom product to fill our need at the beginning of our project together.
  • Pricing and turnaround time are always what I look at most
  • Price is too high
  • None
11. Was there a benefit or feature that ultimately made you choose to buy?
  • System made correctly with documentation
  • Responsiveness. Convenient. Build to customer's requirements
  • Reliable customer service
  • Good service. On schedule delivery.
  • The product we purchase is a specialty item, a standby power supply system, that was designed and built by Hegwood. Their ability to review our product, listen to our need, and then design a system to accomplish that need is what made us choose them.
12. Do you have any other comments, questions, or concerns?
  • On time good work
  • Not really The Quality & Service at Hegwood Electric is absolutely fantastic
  • Because our purchased product is custom built I depend on Hegwood to provide service and support even to my customers in the field. They have always been professional and I get great comments on them back from my customers. I recommend Hegwood Electric every time I have a customer in need of control boxes or control panels. I know I can trust their expertise to do the job right and I can trust them as a company to stand behind their products. Thank you!
  • Excellent customer service. Any questions or concerns are addressed quickly.
  • Anytime we've had any issues Kirk has more than help us resolve any issues
  • Always great service!
We hope you have found this newsletter informative and entertaining. If you have any interest in our products or Hegwood Electric services, please let us know.
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2545 Pleasantdale Road
Suite 1A
Doraville, GA 30340
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