Welcome to the POSITIVE Customer Experience 2017!
Welcome to this new-look issue of my newsletter. I hope 2017 has begun positively for you! I'd like to offer a particularly warm welcome to our new subscribers. Please do let me know what you think of the newsletter, and feel free to share it with colleagues who might find it useful.
If ever there was a time when good communication in business is needed, it is now.
The speed at which false news and misunderstandings can spread and cause untold damage in small and large organisations is frightening: just watch the news if you don’t believe me, and note the impact of Donald Trump and his use of Twitter to get his messages across.
In the age of emails and social media, information is everywhere. But communication is nothing if the message is not received as you expect it. As George Bernard Shaw put it:
"The single biggest problem in communication is the illusion that it has taken place.”
For evidence that effective communication has never been more challenging to achieve, look no further than the 2016 Edelman Trust Barometer, which shows that just 28 per cent of Britons say they trust business leaders – and 59% would prefer a computer algorithm chose news for them than a human editor!
There is hope, however: if you understand your own personality and communication style, then you can learn to analyse how other people communicate, how they work, and how to get the best out of them.
I'm delighted to be collaborating with award-winning chef and trainer Christopher Trotter to create a powerful, non-competitive, collaborative workshop, called Ingredients of Success: where teams cook together as they build mutual understanding and cohesion. As a result, the benefits are seen in team collaboration, problem-solving and of course productivity.
During the one-day workshop, teams will learn a new, fun and easy-to-use communication tool – then apply it in the practical cooking tasks. At the end of the day teams will be able to reflect on workplace challenges with a new perspective and cohesion as they enjoy the results of their efforts in the kitchen.
As one previous client remarked: “Christopher, what did you do to them? You have inspired my team”. Another commented:
"It’s an inspired idea to use cooking as a vehicle to strengthen a team, the atmosphere in the office has changed dramatically since your sessions”
The workshops will take place in a purpose-designed venue, set in the beautiful, accessible, Fife countryside - the Falkland Centre for Stewardship. Dates in March and April 2017 are currently available.
If you’d like to find out how Ingredients of Success could help transform your team’s cohesion, communication and productivity, simply click here. Alternatively, email stephen@stephenspencerassociates.com, or call +44 (0)7921 812253 today.
As Henry Ford said:
"Coming Together Is A Beginning; Keeping Together Is Progress; Working Together Is Success."
In 2017, working together, through shared goals and genuine communication, will surely be the Ingredients of Success.
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