The design and furniture company Herman Miller (very well known for the Eames Chair by Ray and Charles Eames), have shared some results from their research on innovative companies at the leading edge of workplace strategy. One major insight they found: companies that think of their workplace as a tool for achieving business outcomes are more conscious about the kind of behaviors they want to encourage and discourage in the workplace.
Asking the question of what behaviors one wishes to encourage or discourage inevitably uncovers true company culture, that is to say, sheds light on whether a company is focused on hierarchy, control, and line-of-sight management or whether a company is transparent, self-reliant, collaborative etc. These points create major challenges for anyone in the business of creating workspaces and furniture that invoke certain behaviors and that strengthen a company’s culture:
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