On our Weds 5th September event, besides our usual thriving networking over nibbles we have two great people share their expertise with us.
Charles Bennett from The Next Ten has extensive experience working with multinationals in creating business strategies, which revolve around customer success. It's not just customer experience that counts, it is the outcome that your customers desire when they make the buying decision. Customer Experience (CX) is still the buzz word in business circles, but to really create a competitive edge for your business, in an overcrowded market place, understanding successes will make the most difference on your bottom line.
Charles' talk will be about how, even as smaller businesses, when we focus on the customer, we can out compete even the marketing campaigns of multinationals.
Sophie Routh, Manager at Torrington Hall, has been working in hospitality for 13 years, she's looked after and planned events for massive corporate clients, intimate weddings, celebrity birthday bashes and everything in between! She understands how to deal with customers who have high expectations, and how to deliver high standards of service, even on unexpected demands.
Sophie's talk will be sharing her experiences in business of resolving customer issues.
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