Announcements

• Frequently clearing your browser cache can resolve several ServiceNow issues after a release upgrade. View instructions for clearing your cache

Tips and Tricks

CHANGE MANAGEMENT

Best Practices for Processing Change Requests

Change Management is the process responsible for managing all changes to the production operations environment from inception to completion. To successfully manage change throughout Stanford, all modifications are recorded and authorized at the appropriate level. The following best practices are offered to make it easier to prepare and handle Change Requests.

SERVICENOW

How To Find a Person's Assignment Group(s)

While it is always best to assign a ticket to an assignment group rather than an individual in ServiceNow, there are times when there is a legitimate reason to assign it directly to someone. There are a few different ways to find out someone's assignment group to do so.

SERVICENOW

What To Do If Your Pivot Tables Look Inaccurate

Users experiencing issues with their Pivot table reports should switch them to Multilevel Pivot table reports. The Multilevel Pivot table report is more stable and has more features than the Pivot table.