New Articles
When users don’t clearly understand how systems function, they develop unique (and often incorrect) theories to explain their experiences. (5 min. to read)
Designs that quickly convey relationships between the user input and the result often use natural mappings or have a high stimulus–response compatibility. (6 min. to read)
New Videos
Five key steps comprise a framework for service blueprinting that can be scaled to any scope or timeline. (3 min. video)
Chunking makes content easier to comprehend and remember. Chunking text help users understand the relationship between content elements and information hierarchy. (2 min. video)
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See list of all online seminars, including on-demand courses.
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