Dear Merchant,

As we all approach Black Friday week, we wanted to provide you an update on some of the steps being taken to keep the payments processing smoothly during that week and also contact details should anything go wrong.

At Peach Payments we have prepared our systems for expected peak volumes and do no anticipate any issues on our end.

We have also been part of an ongoing series of calls with PASA and Bankserv and they have also been taking steps to test their systems.

Our full team will focus attention to monitoring transactions and to our support portal, this sales season.
 
Please be aware that our personal emails may not be prioritised, especially in the event of service disruptions.

• First line support : Email support@peachpayments.com
• Second line support escalation : Call 0212005877
  (select first option extension)
  
   

Similar to last year, in case there are any incidents, Our team will help coordinate efforts to  

• Notify and update our merchants accordingly
• Implement contingencies where available, quickly, in parallel 
• Help to restore services with the relevant provider