LV Current Transformer Ordering - Upcoming Changes
Relay Installation Change
Combination Fuse Switch Safety Alert
Clarifying Your Customer's Retailer
230V Standard Reminder
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LV Current Transformer Ordering - Upcoming Changes
Due to changes in the classification of metering equipment by the Australian Energy Regulator (AER), LV Current Transformers (CT) and associated equipment (test blocks and fuse assemblies) will no longer be able to be supplied as an Alternative Control Service (ACS) where the charges are passed back to the customer/retailer.
This change in classification means that these items will now need to be purchased directly from our external sales team SaleofMaterial01@energyq.com.au or sourced from an electrical wholesaler.
Electrical Contractors and switchboard manufacturers will need to take this into account when quoting and pricing for CT installations and alterations. All externally purchased CTs must meet Queensland Electricity Metering Manual (QEMM) requirements and be supplied with current test certificates.
To comply with the changes, we will be updating our current order form to an ‘LV CT Metering Advice Form’. Key changes will be the removal of pickup/delivery location (collection to be organised with the external sales team) and the inclusion of a requirement to supply switchboard layout and single line diagrams for all installations.
The new process is expected to take effect in November 2018 when the new form will be available on the Forms page of the Contractors and Service Providers Document Library on our website.
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Relay Installation Change
We’ve changed our approach to installing relays, to help reduce delays in obtaining controlled load. If you arrive to do an initial connection, and the board already has the controlled load main switch installed, then the relay can be hung on the initial visit. For Alterations and Additions work, we require the wiring from the controlled load meter to the hot water system to be connected and in place, leaving an allowance for us to simply connect it into the relay when we attend site.
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Combination Fuse Switch Safety Alert
For safety reasons please do not work in the vicinity of early version Stemar & Stemar / Jung type Combination Fuse Switch (CFS) units installed in UG pillars or customer installations.
Early versions of these CFS units have shown evidence of moisture ingress near the switch moulding and the mounting board causing the insulation between phases to fail, or fragments of contact pressure circlips inadvertently bridging the gap between the phases, causing a phase-phase failure.
These units do not carry labels detailing version/model numbers, but can be identified by the following features:
A replacement program for all early version CFS units is underway, with units being identified with the following stickers:
If you identify one of the earlier version units that has not been labelled please contact us.
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Clarifying Your Customer's Retailer
Before submitting Electrical Work Requests (EWRs), it is important to confirm who your customer is choosing as their electricity retailer. If the correct retailer is not selected the EWR will need to be cancelled and resubmitted with the new retailer listed, causing delays to the job. For example:
New Connections
If you select Retailer A on the EWR but your customer has chosen to set up an account with Retailer B; Retailer A will receive the EWR but will not perform any action as they do not have an account holder for the site.
Retailer B will not receive the EWR and consequently not perform any action either.
The most efficient way to get an EWR to Retailer B is to call Energex, cancel the previous EWR and resubmit, selecting Retailer B.
If the customer changes retailers part way through the connection process, we may need to make the initial NMI extinct and create a new one, also adding to the overall timeframe.
Supply Alterations – Solar
When submitting an EWR for a solar customer, the Electrical Partners Portal will automatically select the current electricity retailer for the site. If your customer is in the process of changing retailers at the time of submission, you will need to manually change the retailer using the drop down list.
If you need to change the retailer after the EWR has been submitted, please call Energex to cancel both the EWR and the Connect Agreement and then resubmit both.
In summary, ensuring the Retailer Field on the EWR contains the correct retailer will help prevent rework for you and avoid delays to the job.
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230V Standard Reminder
As communicated in our July 2018 issue, the Queensland Government amended the Queensland Electricity Regulation 2006 to mandate a change in LV voltage limits from 240/415 volts (+/-6%) to 230/400 volts (+10/-6%) across the state. This change takes effect from 27 October 2018. Further information can be found on our website. If you have any questions please email 230VTransition@energyq.com.au
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