Helping a Mother Secure Vital Care for her Son
Ms. J. reached out to the PHLP to get help for her 16-year-old son Shawn, who has autism, intellectual disabilities, behavioral problems, and complicated physical health issues. Shawn’s psychiatrist recommended a residential treatment facility, which provides intensive behavioral health treatment and supports in a 24-hour setting. Shawn’s behavioral health managed care plan approved treatment but could not find a facility able to meet his aggressive behaviors and physical health needs. The situation was urgent. Shawn’s mother was struggling to keep him safe at home, without juvenile justice involvement, and had been waiting months for a treatment provider. On her own, before she contacted PHLP, Ms. J. found a highly reputable out-of-state residential provider that specializes in treating youth with behavioral and physical health conditions. However, Shawn’s behavioral health managed care plan was unwilling to consider an out-of-network provider, even though numerous in-state residential treatment facilities had already denied Shawn admission because they could not meet his needs.
PHLP staff contacted state officials at the Department of Human Services on behalf of Shawn and his mother. PHLP argued that the health plan’s insistence on exhausting all in-network providers--only to keep getting the same response--was risking Shaw’s safety, and his complicated and nuanced needs required highly specialized treatment. Our persistent advocacy made a difference. Shawn’s health plan acquiesced. He is finally getting the treatment he desperately needs, and his mom is breathing easier.
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