Today's Dose of Smile-Therapy

This morning, first thing I went to our local Aldi’s at its opening  bell. Picked up a few items and headed to the checkout. I was greeted with a big smile by the cashier. “Did you find everything you were looking for?,” he cheerfully belted out. I said  yes and I then complimented him on his enthusiasm and positive energy. This was probably my 4^th encounter with this particular cashier, and each time there was consistent behavior.

But this time, I asked him his name. He told me proudly, it was Justin. I mentioned I loved his attitude, and his  willingness to make people feel not only welcome, but important. The kind of employee that makes people WANT to come back to their store.  
 
So I inquire a few questions and learn that on every shift, Justin drives in from a town about 35 minutes away, likely, for close to minimum wage fare.He said he’s been with the company 3 years now and has intentions and hopes of moving up. We discussed how in today’s work world,  it’s hard to find people that a.) want to work hard and b) that also have a good attitude.
 
Funny, we might say  “What’s the big deal?”  So the kid comes to work, puts his time in,and has a positive attitude. That's what he's getting paid for. Well My father used to say “Nothing happens, until something happens.” So we take a Justin-type for granted that shows up early, works diligently, has aspirations to move up, and is wonderful with people. We take him for granted—UNTIL-- he quits or gets hired away to somewhere else.

Then, we see what the replacement applicants look and feel like. How difficult it is to find quality passionate workers who give it 100% and care. I’ve heard stories from one business man he had 10 interviews set up, from people who wanted to so called apply and work for him, and all ten didn’t even show up for the  initial interview.
 
Moral: It’s  not easy finding good help in the grocery world, or any profession for that matter. Thus if you are fortunate enough to get a good one, groom him or her, pay them well, reward and appreciate them. And make for darn sure-- they want to stick around for your company.

Incidentally, I had Justin’s DM  (who happened to be visiting the store for the day), come out and I shared my opinion that he should do what he could to take care of Justin and keep him around, long term. The DM seemed to be on top of his game, and graciously thanked me for the input.
 
To Justin, and all the hard working, pleasant, aspiring young people- thank you. You are the future of our work force and we need more of your type.