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It's been years since there was a Shelton at Shelton Roofing, which is named for its early 1940s founder. All the same, consistency is the hallmark of this Mountain View-based operation.
"The most important thing when dealing with the public is communication," says Shelton president Paul Lawson, who joined the company decades ago, as did much of his staff. To accomplish that communication, he adds, "We do it a little different than most companies."
"Most companies, when you have a salesperson, that's all they are," he explained of Shelton's client-relations methodology. "We like to follow homeowners the whole job with the same person."
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