Cineplex launches $6.95/mo rewards membership
Canadian exhibitor chain Cineplex--which owns 80% of cinemas in Canada and has 1/4 of Canadian adults in its rewards program--announced a $6.95/month premium tier to its otherwise free rewards membership.
Premium members will get 1 free ticket for every 3 they buy, dedicated lines at concessions, and a free upgrade every week to watch a film in IMAX or 3D. This is quite different from the AMC's Stubs A-List membership or the Moviepass membership, both of which offer access to a certain # of films per month for a set monthly price.
I've previously noted my skepticism in Moviepass but belief in AMC's subscription because the big exhibitor chains have an oligopoly and the advantage of vertical integration. I hoped Cineplex would follow suit with a similar membership offering and think it is missing the mark here. These are minor perks for just the most engaged customers; they won't convert the vast pool of irregular moviegoers into regular moviegoers.
The big opportunity here is to pull in a broader group and expand from a cinema membership into a membership for a whole range of live entertainment experiences. To create a bundle that is a no-brainer for anyone with an active social life to pay for ("Amazon Prime for live entertainment").
Cineplex is the best-positioned exhibitor chain to execute on that given its dominance of a geographic market (key for live experiences), existing CRM of consumers, and already-launched expansions into VR arcades, esports competitions, TVOD rentals, and restaurant-entertainment spaces (Dave & Busters-style). The company's management moved earlier that other exhibitors to start rethinking their identity as a "what people do on Friday nights" company, not just a "movie watching" company. But, surprisingly, they haven't been very aggressive in evolving; these expansions have each been small steps, and this rewards subscription misses the bigger opportunity in their hands.
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