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CCOC NewsNotes:
December 2018
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NewsNotes is written and published by CCOC's Communications Officer. Your comments, submissions and suggestions are welcome. The deadline for submission is the 15th of the month.
Call Adella Khan at 613-695-6922 ext. 251 or send an email. |
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Introducing CCOC's Tenant & Community Engagement Department
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As CCOC changes and grows, we know our tenants' needs change and grow too. We made an important change to get tenants more involved in decision making at CCOC by creating a Tenant & Community Engagement Department.
What does this mean? The Tenant and Community Engagement Department will focus on community partnerships, engagement, and will work with tenants on issues that affect the quality of life in their neighbourhoods. They'll also work with tenants to create events and activities that build a sense of community.
If this sounds exciting to you, we need your help! Every department has a committee that helps direct the work they focus on. Get involved by coming to a Tenant and Community Engagement Committee in the new year. Send an email or call 613-234-4065 ext. 0 for more infomation. CCOC will pay taxi fares and family care for volunteers who attend committee meetings.
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Important: NSF fee change
In January 2019, CCOC is increasing the fee we charge to tenants when their cheque or pre-authorized payment returns NSF (non-sufficient funds) from the bank. The fee will increase from $15 to $30. This is the same amount CCOC is charged by our bank when a tenant payment returns NSF. Since the 2019 calendar has already been printed, it will show the old fee amount. You may want to cross it out on the calendar to help you remember!
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Seasonal Giving and Receiving
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For those who can give a helping hand: donations of time, money, food, warm winter clothing are needed. If you can help, contact the centre of your choice for more information.
For those who need a helping hand: here is a list of holiday dinners. It is a good idea to phone ahead to get all of the necessary information. You can also call 211 for more services.
The Ottawa Mission, 613-234-1144
35 Waller Street
Sunday, December 16, 11:00 am to 5:30 pm
Operation Big Turkey
Jack Purcell Community Centre, 613-564-1050
320 Jack Purcell Lane
Monday, December 24, 3:30 pm - 6:30 pm
Overbrook Community Centre, 613-742-5147
33 Quill Street
Monday, December 24, 2:00 - 4:00 pm
Shepherds of Good Hope, 613-789-8210
233 Murray Street
Tuesday, December 25, 11:30 am to 1:00 pm
Knox Church, 613-235-1636
120 Lisgar Street
Tuesday, December 25, doors at 1:00 pm
* 2 sittings - 3:00 pm and 5:00 pm
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We're hiring: Tenant Service Representative
Are you a friendly and energetic multi-tasker who enjoys a fast-paced workday? Do you want to contribute to a social justice oriented non-profit that works hard every day to make the world a better place?
You might be interested in joining our staff! Tenant Service Representatives are at the front line of our maintenance and rentals functions, staffing our service desk and receiving tenant requests.
Reports to: Supervisor, Corporate Services
Compensation: starting at $41,390, plus benefits, including OMERS pension.
Application deadline: 4:00 pm Thursday, December 20, 2018
Interviews will be held on Wednesday, January 9, 2019.
Forward resume and cover letter by email to hiring@ccochousing.org. Your cover letter should specifically address how you meet the education, experience, competencies and skills listed in the job description.
Preference will be given to candidates with skills in additional languages, and candidates with personal or professional experience with marginalized communities.
Summary: Tenant Service Representatives work as a team to perform front desk reception duties for the office and to support basic functions of key operations and tenant service for multiple departments; provide support to the Corporate Services Supervisor, Executive Director and other departments as needed, and support good general functioning of the office workplace. View the full job description online.
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Help with your electricity bill
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Get a monthly reduction on your electricity bill
If you have a low income, you may qualify for an ongoing reduction on your electricity bill through the Ontario Electricity Support Program (OESP). Visit OntarioElectricitySupport.ca or call 1-855-831-8151 for information.
Get one-time emergency financial assistance
The Low-Income Energy Assistance Program (LEAP) provides a one-time grant towards your electricity or natural gas bill if you are temporarily unable to make ends meet in an emergency situation.
Call 613-241-1573 for assistance with your electricity bill.
Call 1-855-487-5327 for assistance with your natural gas bill.
Take advantage of special rules to manage your costs
If you have a low income you may qualify for special rules around security deposits, equalized billing without automatic withdrawal, arrears payment management and disconnections. To qualify for these special rules apply through the LEAP program (contact information above).
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Tips to manage your heating costs this winter
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Seal your windows
Remove window air conditioners during winter months. Close curtains and blinds at night. Seal your windows: pick up a free window sealing kit from the office.
Seal and weather proof your doors
Seal off patio doors with a door sealing kit from CCOC. If your doors to the outside are drafty ask Maintenance to check your weather-stripping to see if it needs replacement.
Use a draft blocker
Make your own draft blocker by cutting a leg off of an old pair of tights. Fill it with heavy stuffing – rice or lentils work well. Tie a knot in the end. Place it along the bottom of doors that lead outside. Doors to hallways in apartment buildings are made to ensure air flow in the building.
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Don’t block the heat
Keep furniture at least a foot away from heaters and vents. Make sure that curtains stop at least one foot above the heater.
Heat the space you’re using
Use a space heater to boost the heat in your main living space. Make sure to keep the heat in all rooms at 15°C at a minimum to prevent humidity problems. We recommend a temperature of 20°C during the day and 18°C at night. Every degree above 20°C increases your heating costs by 5 percent!
Let in the sun
Open curtains and blinds during daylight hours to let the sun heat and light your space naturally. Close your blinds and curtains in the evening to keep the heat from escaping.
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Please keep the windows closed in winter
If your apartment gets too hot during the winter months, try setting your thermostat to a lower temperature.
Every winter CCOC gets calls for burst pipes. People open windows in their apartment or in the laundry room for fresh air or to cool things down. If pipes run near the open windows or if the window is left open too long, the pipes will freeze and burst. This floods the apartment or laundry room and usually any apartments below. When this happens, the tenant is responsible for damages and will be billed for repairs.
If you don’t have a thermostat to control your heat, or it doesn’t seem to work, contact CCOC at 613-234-4065, ext. 0 or email info@ccochousing.org for help.
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The 2019 CCOC calendar and tenant handbook is hot off the presses!
If you would like a copy, please send your name and mailing address to Adella at adella.khan@ccochousing.org or call 613-695-6922 ext. 251.
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CCOC Office Closed for the Holidays
Fermetures du bureau pendant le temps des fêtes
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Friday, December 21
Monday, December 24 (noon)
Tuesday, December 25
Wednesday, December 26
Monday, December 31 (3:00 pm)
Tuesday, January 1
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vendredi le 21 décembre
lundi le 24 décembre (après-midi)
mardi le 25 décembre
mercredi le 26 décembre
lundi le 31 décembre (à 15h 00)
mardi le 1 janvier
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Celebrate the Holiday Season in Your Building
Organize a seasonal tenant gathering or decorate the lobby and other common areas in your building. CCOC has decorations you can borrow. We can also help fund tenant-run holiday activities. For more information, to reserve decorations, or to discuss ideas, call Natalia at 613-695-6922 ext 252.
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CCOC Committee Meeting Schedule
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CCOC board and committee meetings will all take place at 464 Metcalfe Street until office renovations are complete. Call CCOC at 613-234-4065, ext. 0 to confirm. Note: CCOC will pay taxi fare and family care for committee members attending meetings.
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Tenant & Community Engagement: No December meeting, January 8 at 7:00 pm.
Development Committee: December 11 and January 8 at 7:00 pm
Facilities Management Committee: December 13 and January 11 at 7:00 pm
Rental Committee: December 18 at 6:30 pm (potluck meeting, call the office for details) and January 15 at 7:00 pm
Finance Committee: December 12 and January 17 at 7:00 pm
Board: December meeting date TBD and January 30 at 7:00 pm
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