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| SDN Chapter Events
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| The Service Design UK Chapter Meet Up on Nov 30 will give you a chance to hear from Service Design giants from Lloyds, the Co-op and more. Drink wine, network and win champers (if you're lucky). The aim of the session is to create a forum for members and the wider Service Design community to present ideas, hear from influential and inspirational speakers and provide an excuse to catch up with practitioners, academics and students, over a free glass of wine. The SDN UK team pushed the boat out and gathered speakers to excite, delight and inspire you.
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| SDN Knowledge
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With an iterative and practice-led approach, Cat Drew takes a look at measuring the impact of service design in this article of the latest Touchpoint issue. In a world of public sector management, metrics have always been tricky and social outcomes take a long time to be realised. It is often difficult to isolate a specific intervention from changing elements or innovations surrounding it. There is a growing recognition that services are never fully designed and need constant evaluation to evolve and improve. Impact measurement needs to reflect this.
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| SDGC17 News
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| The 10th SDGC in Madrid was overwhelming. We are opening the doors of our new office in Cologne to celebrate this success. We will share two outstanding conference videos and are looking forward to discussions! We look forward to seeing you there! We only have 40 seats – so register soon!
We will also celebrate the pre-opening of our new office space with some Spanish drinks and tapas to make everyone feel part of this incredible new journey. We look forward to seeing you there! We only have 40 seats – so register soon!
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| Chapter News
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The National Chapter Board and SDN Global are excited to announce the 8 winners of the very first SDN Chapter Award. The winner announcement and Award Ceremony took place during the SDGC17 Members Event on November 1st, 2017. The awards showcase the amazing impact of the SDN Chapters for our international community and raise awareness about their activity. Congratulations to the winning chapters: SDN Beijing, SDN Brazil, SDN Chicago, SDN Japan, SDN Finland, SDN Denmark, SDN Norway and SDN Sweden. Keep up the good work!
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Touchpoint Journal
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| “Service Design at Scale” is the feature theme of the upcoming issue of Touchpoint. We invite you to become an author of Touchpoint Vol. 9 No. 3 and help to advance the service design field and its practices. Submit your abstracts by 15 December 2017. "Service Design at Scale" is a challenge that has arisen out of success, but has no simple answers. In this upcoming issue of Touchpoint, we bring the community together to share insights and learnings on how we can address the challenges. Get involved and have your article featured online and in print.
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| SDGC17 News
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In this interview Joe Macleod points to the strength of Service Design as a way to encourage holistic thinking in organisations. He argues that we tend to focus on the on-boarding, and usage period instead of looking at the whole customer lifecycle. This has left many services with poor long term strategies and results in decades of denial in endings. If we considered the off-boarding more seriously, then we would also respect customers' emotions around endings and in turn learn so much about their reasons for going. And maybe finding better ways of keeping them.
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