We thank all our customers and critical stakeholders for your valued support during the past 12 months. It has been an eventful year as we invested in regional and global partnerships to deepen broadband penetration across West Africa and weathered the impact of both a recession in Nigeria and MainOne’s first ever submarine cable cut. As we bring 2017 to a close, we are pleased with the progress made in serving Enterprises around the region and look forward to so many more opportunities to help transform in the year to come.
Some of MainOne’s highlights of 2017 included hosting the Africa Forum during the International Telecoms Week (ITW) where we discussed "Achieving a Connected Continent: Leading the Data Explosion across Africa". It has been rewarding to see some of the discussion points from this forum actualized before the end of the year, with the partnership with Facebook and Tizeti to deploy WiFi services to connect the unconnected in under-served areas of Lagos, Nigeria.
In addition to our mission to increase broadband penetration across Nigeria and West Africa, we also witnessed the Internet Exchange Point of Nigeria (IXPN) moving into MDXi and launched our Open Connect services which enables carriers, internet service providers, global cloud and content providers and Enterprises interconnect at reduced cost. We expanded our Enterprise services by leveraging our fiber network to improve our SME-In-A-Box footprint in Lagos, and the C-Squared network in Accra to deliver services to a growing number of customers in Accra and Lagos. The list of blue chip companies served by our infrastructure continues to grow and we are privileged to have the opportunity to transform the face of business in West Africa.
We are grateful for the recognition given our work through numerous awards, including the recent “Impact Award” by the Vice President of Nigeria, Yemi Osinbajo at the Presidential Enabling Business Environment Council (PEBEC) Impact Awards in Abuja. This award was for our contribution to improving Nigeria’s rank in the “Ease of Doing Business” index by deploying the Business registration portal on the MDXi Cloud platform. Other awards won by us the year include the “2017 Telecoms Wholesale Provider of the Year” at the Nigerian Technology Innovation and Telecommunications Awards (NTITA), “2017 People's Choice Award” by Capacity Africa, Data Economy EMEA 50 “Top influencers transforming the data center and cloud landscape in Europe, the Middle East and Africa (EMEA)” by Data Economy magazine.
We appreciate your support and do not take the opportunities we have for granted. We wish you a merry Christmas and a happy and prosperous 2018.
Funke Opeke
MainOne wins “Impact Award” at the Presidential Enabling Business Environment Council (PEBEC) Impact Awards in Abuja
L-R: Vice President of the Federal Republic of Nigeria, Yemi Osinbajo; Head, Regional Business, MainOne, Gimba Mohammed and Senior Special Assistant to the President of Nigeria on Industry, Trade and Investment, Dr. Jumoke Oduwole during the Presidential Enabling Business Environment Council (PEBEC) Impact Awards in Abuja recently.
MainOne recently received the “Impact Award” at the Presidential Enabling Business Environment Council (PEBEC) Impact Awards in Abuja recently. This is for its contribution to improving Nigeria’s rank in the “Ease of Doing Business” index by collocating critical server infrastructure for the Federal Government at the company’s Tier III data center, MDXi thereby enabling e-transactions and quicker turnaround time for company registration.
These contribution also assisted the country to move up 25 places in the “Ease of doing Business” ranking from 170th position in 2016 to 145th position in 2017.
MainOne launches Self-Service Customer Support Portal
In October 2017, we announced the launch of a new, personalized self-service portal for customers to easily manage their account information and address technical issues when they arise. Customers can now submit technical requests for services through the portal, thereby creating massive time and cost-efficiencies for customers.
With the new portal layout and “easy to use” navigation system, customers now have easy and secure access to their customer account information, view and print invoices, raise enquiry or complaint tickets, make service requests, view fault tickets, and generate service availability and utilization reports without needing the assistance of the technical help desk.
The portal consolidates access to a collection of customer-specific information and tools which are unified to work seamlessly for excellent customer experience. To support enhanced mobility, customers have the freedom to access the portal 24/7 from almost any device, anywhere, anytime, including PCs, laptops, tablets and smartphones with iOS or Android operating systems.
