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Maintaining your FCC license

The FCC license that is used for your SCADA system can generate a lot of questions- let's try to answer some of those here:

Ownership:  Even though Micro-Comm may have applied for the initial license for your SCADA system, the license is the property of the owner, making the owner responsible maintaining the license. Note that Micro-Comm will currently handle your license renewal at no additional cost; you will only be charged for actual FCC fees, if any.

Renewal trickery: Many third party companies will offer to renew your license for an additional fee- using them would be like paying someone to license your car. Some of these companies look pretty official, with logos that closely mimic the FCC. However, the Federal Communications Commission is the only entity you need to deal with; plus dealing directly with them will save you money and frustration. We highly suggest tossing mail from any except the actual Federal Communications Commission in the trash, then call Micro-Comm for assistance.

Cost: If your system is licensed as a government entity, there is NO FCC cost to renew; if you are licensed as a corporation, there is a cost of $210.00 per license. If the license is allowed to expire, there will be an additional cost of $180.00. VERY IMPORTANT- Micro-Comm does not receive notification of any license expiration. Official notification is sent directly to the owner by the FCC.

Your radio license must be displayed in plain sight. Whether framed or not, it might be good to display it in an open area such as where you might otherwise have a bulletin board, business license, etc. 

Unfortunately, Micro-Comm DOES NOT get notified when your license is up for renewal. However, the expiration date is clearly visible on the license, feel free to contact us up to 90 days prior to the expiration date for assistance.


If you have questions, feel free to call Micro-Comm any time at 913-390-4500 and ask for licensing coordinator Mary Peavey or you can email her at mpeavey@mc-mail.com.
Micro-Comm Factory Training available
 
SV-10: SCADAview CSX for Operators   (4 hours of training)             
SV-20: SCADAview CSX Studio               (3 hours of training)             
SV-30: SCADAview CSX Add Ons            (1 hours of training)             
 
TR-10: Troubleshooting Micro-Comm Hardware (4 hours of training) 
TR-20: PLC and Radio Communication Troubleshooting (4 hours) 
 
PR-10: Programming PLC’s for Beginners, RTU Configuration 32 (4 hrs)
PR-20: Advanced Programming of PLC’s, RTU Configuration 32 (4 hrs) 
   
Schedule for April, 2018:
Tuesday April 17th – SCADAview CSX Classes (SV-10, SV20, and SV-30)
from 8am-5pm. $400 per person
Wednesday April 18th – Troubleshooting Classes (TR10 and TR20)
from 8am-5pm. $450 per person
Thursday April 19th – Programming RTU Configuration 32 Classes (PR10 and PR20)
            from 8am-5pm. $450 per person 
 
  • All class sizes will be between 4 and 12 people
  • Travel and Lodging are NOT included.
  • Lunch will be included.
  • Class descriptions are listed on the next two pages.
  • To schedule classes call 913-390-4500 or email thamilton@mc-mail.com
 Micro-Comm Factory Training Descriptions
  
SV-10 - SCADAview CSX for Operators:
Training will cover all day to day operations in SCADAview CSX.  Items covered include:
SV-PLC, System Display, Station Display and Control, Control Group Setpoints, Alarming,
and Reporting. No prerequisites. 4 hours
 
SV-20 - SCADAview CSX Studio (Advanced):
Training will pertain to SCADAview CSX Studio.  Items covered include: Customer Information,
Folders and Database, Station Setup, Control Group Setup, Security, Client/Server, Web Page,
Custom Reporting, and Historical Data.  SCADAview CSX for Operators is recommended as
a prerequisite.  3 hours
 
SV-30 - SCADAview CSX Add Ons (Advanced):
Training is on all Additions to SCADAview CSX.  Items covered include: SCADAdial,
SCADAweb, SCADAreport.  SCADAview CSX for Operators is recommended as a
prerequisite. 
1 hours
  
PR-10 - Programming Micro-Comm PLC’s for Beginners (RTU Configuration 32):
What is a PLC?  How do I program a PLC?  How will knowing how to program a PLC help me? 
We will answer all of these questions, and also teach you how to troubleshoot problems with
PLC’s.  Generation 4 PLC’s covered are M550, M555, M655, M1500, M1550, M1650, and
S4500.  No prerequisites.  4 hours
 
PR-20 - Advanced Programming of Micro-Comm PLC’s (RTU Configuration 32):
Advanced training on programming Micro-Comm PLC’s.  Items covered include: Programming
control and monitoring of Pump Stations, Lift Stations, and Tanks.  You will learn how to
communicate over radio, serial, and Ethernet between PLC’s.  Generation 4 PLC’s covered
are M550, M555, M655, M1500, M1550, M1650, and S4500.  Programming Micro-Comm
PLC’s for Beginners is recommended as a prerequisite.  4 hours
 
TR-10 - Troubleshooting Micro-Comm Hardware:
Learn how to troubleshoot Micro-Comm PLC’s, Radios, and Transducers.  No prerequisites.  
4 hours
 
TR-20 - PLC and Radio Communication Troubleshooting
Learn communications from PLC to PLC via analog radios and enhanced digital radios,
and how to troubleshoot them.  No prerequisites.  4 hours
   
Hotels Nearby:
on line at www.scadaview.com
AFTER HOURS PHONE SUPPORT
 
In an effort to supply a high level of customer service and satisfaction, Micro-Comm, Inc. makes after-hours phone support available to all our customers at no additional charge.
 
Customers can call our office phone number (913) 390-4500 after hours to leave a voice message in the Service Emergency voice mailbox (press 2 when prompted to leave your message). Your voice message must include the phone number you want the technician to call. 
 
The Service Emergency voice mailbox alerts the “on-call” technician via cell phone to advise him that a customer needs to be called.
 
These calls will be returned between the hours 8 AM to 8 PM, 7 days a week and holidays by our designated “on-call” technician. The “on-call” technician will assist customers with troubleshooting, attempting to resolve system failures or determine the best course of action. 
 
Shipping repair/replacement parts and/or onsite repairs are only scheduled during normal business hours 8 am to 5 pm   Monday thru Friday. 

Business Hours; 8 am-to 12 noon and  1 pm to 5 pm CST  Monday thru Friday 
Office Phone Number (913) 390-4500 Fax Number (913) 390-4550

Micro-Comm, Inc., 15895 S. Pflumm Rd., Olathe, KS 66062-8502 
Service news

We are often asked what are the most beneficial spare parts to have on the shelf in case of a problem?

For most standard systems, we might suggest a pressure transducer, a power supply and a radio. 

Since every system is slightly different, we recommend calling the Micro-Comm service department to discuss exactly which items might be of the most benefit for you.

If keeping spare parts is not an option, remember we can always provide parts by overnight delivery as well.


Your call is important

We take pride in having an actual person answering incoming calls instead of one of those pesky auto attendants...

When calling Micro-Comm please remember while we maintain an adequate staff, there may be times where call volume is high and there may be a slight delay. Fortunately, these delays usually are not for more than a few minutes.

Since sometimes cell phone reception is poor, please clearly leave your name, call back number and brief description of the problem- we will return the call as soon as possible.
Copyright © 2018 Micro-Comm, Inc, All rights reserved.


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