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Strategies for Addressing Workforce Shortages

We all know that today’s behavioral healthcare providers face many challenges. But one that doesn’t get enough attention is the growing issue of a workforce shortage. MTM’s Michael Flora offers some compelling solutions in an opinion piece he wrote for Behavioral Healthcare Executive. Michael's four key points:

1. Workforce engagement begins at the top.
2. Workforce engagement requires rewards, including the opportunity for meaningful work and formalized recognition programs to celebrate accomplishments.
3. Workforce engagement is also about accountability.
4. Workforce engagement requires addressing unrealized capacity.

For more information on MTM’s board, leadership, and workforce development services, visit www.mtmservices.org/services/#workforce or email Marian Bradley, Operations Director at marian.bradley@mtmservices.org.

Improving Service Delivery, Optimizing Revenue and Maximizing Client Outcomes with SPQM

Every good management team develops a plan to improve service delivery systems, optimize revenue, and maximize client level outcome impact. But are those plans fully implemented? Are they working? Traditional reporting tools fail to capture the information essential to creating and sustaining truly transformational systemic change.

MTM Services works with providers - from individual centers to statewide behavioral health associations – to turn “data” into insights that support management team action. Our state-of-the-art analytical and management support tool – Service Process Quality Management ™ (SPQM™) – measures the effectiveness of management and clinical practices and identifies meaningful opportunities to improve the delivery of care.

MTM has two new resources to illustrate the breadth and impact of SPQM:

Individual Centers: Leveraging Data to Drive Transformational Change, Making Healthcare Providers and People Better
Statewide Provider Associations: Leveraging State Level Data to Drive Systems Learning, Practice Improvement, Measurement-Based Care, and Advocacy

Upcoming Webinar on Leadership Skills

MTM is joining the National Council to launch an “Ask the Experts” series. The first one – “Supervisor to Manager to Leader” will feature MTM’s David Lloyd addressing the critical issue of leadership skill development.

He will take questions and address important topics, including:

What is your decision-making process – committee of the whole or delegated continuous quality improvement (CQI) model?
Processing crisis versus managing change mode – how to shift from reactive to proactive, solution focused decision-making mode
Staff change acceptance process – are your managers/leaders pulling staff through the transformational changes or trying to push them?

The webinar will be held on February 21 at 12:00 ET

Click here to register

MTM Consultants are Getting Ready for NatCon18 – Are You?

For anyone in the behavioral health field, NatCon18 is the place to be this April. The MTM team will be fully engaged in this important annual event, with 10 presentations as well as our full team available at our booth # 802.

New workshop topics include:

Criminal Justice and Behavioral Health:Partners Addressing the Opioid Crisis
From Pay-for-volume to Pay-for-value: From Fee-for Service to Bundled and Capitated Rates
They Say Prove It? You Have the DLA 20
Resistance Is Futile: Same Day Access Is Here to Stay!
Building a Culture of Information: Technology Security from the Top Down
Transforming Change Requires Transformational Leaders

For more information about MTM Services, or to schedule a free planning meeting, please visit www.mtmservices.org/contact, email MTM director of operations Marian Bradley or call (919) 387-9892.

We are grateful to help those who help others.

Scott Lloyd
President, MTM Services

Copyright © 2017 MTM Services, All rights reserved.

Our mailing address is:
PO Box 1027
Holly Springs, NC 27540

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