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Dear valued Sentinel support client,

It came to our attention recently that some internet service providers have stopped allowing what’s referred to as “non-authenticated” emails to be sent from one of our Sentinel client sites, and this is the method some sites use to send SMS messages.

As some of you rely on the SMS alerts to inform you of after-hours door alarms we wanted to get the word out in-case anybody else is affected.

It’s very easy to test if email’s are being sent properly from Sentinel Platinum:
  1. Go to the Configure menu and select “Email Settings”
     
  2. At the bottom of the “Email Settings” window you will see a field named “Test Email Address” … put YOUR email into this field and then press the “Send Test Email” button that is just to the right of the field (see screenshot below)


     
  3. If the message you receive after this says “Test E-mail message sent to youremailaddress” then TAKE NO FURTHER ACTION , your software is working fine!


     
  4. If however it says “Test E-mail message send failed”  then there is a problem with your emails / SMS’s.  In this case can you please contact Sentinel on helpdesk@storagesecurity.com.au   , with your Teamviewer password  with a brief description stating your SMS’s are not functioning, and we will sign into your computer to fix this. 

 
Kind regards,
 
 
Dallas Wood
Sentinel Australasia
dallas@storagesecurity.com.au
 

The 2017 Sentinel product catalogue is out now http://www.storagesecurity.com.au/sentinel_2017.pdf
Check out our latest video  https://www.youtube.com/watch?v=ug-rNXYtOZI&feature=youtu.be
 

Security Adviser Registration 882-793-10S
Company Security Adviser Registration 882-793-31S
 

Office Number  1300 852 117
Outside AU +61 3 9988 2035


 
Australia              1300 852 117                            
Hong Kong          800 906 562                                 
Singapore            +6531584985                              www.storagesecurity.com.au
New Zealand      0800 002 587                            www.storagesecurityasia.com
Head Office      +61 3 9988 2035                          www.storagesecurity.co.nz
 
                
 
2014 Product Guide
http://www.storagesecurity.com.au/products2015.pdf 
 
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